Forrester Blogs
  • #Microsoft #fae10 Great 1:1 discussions with Kiril Tatarinov and Bill Patterson about MS Dynamics CRM. Thank you.
     — 3:18 PM Nov 12
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  • RT @rwang0: MyPOV: #Dynamics CRM pricing model is $34/user/month. Competitor pricing from Search CRM: http://bit.ly/9nRADp #CRM
     — 6:28 PM Nov 11
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  • #Microsoft #fae10 CRM growth is also coming from groups outside of traditional sales, mktg, svc. #CRM
     — 5:50 PM Nov 11
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  • #Microsoft #fae10 says that most CRM growth is coming from enterprises to manage the broader customer experience. 1.4M users, 23K users #CRM
     — 5:44 PM Nov 11
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  • #Microsoft #FAE10 Changing out your CRM or ERP systems is a great time to revisit and tune your business processes. Helps justify ROI
     — 4:38 PM Nov 11
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  • #Microsoft's datacenters are so big that they are visible from space! #fae10
     — 2:58 PM Nov 11
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  • RT @mjayliebs: RT @rwang0: customers will need multiple deployment options|Gartner survey 270 cmpy 16% that tried SAAS went back to on-prem
     — 2:38 PM Nov 11
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  • @waband: Dynamics customers manage the apps lifecycle effectively but most can't. My POV Customers want to own their apps lifecycle.
     — 2:33 PM Nov 11
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  • RT @nealweinberg: Gartner survey 270 companies/9 countries: 16% that tried SAAS went back to on-premise; mostly due to integration issues.
     — 1:29 PM Nov 11
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  • #Microsoft Michael Parks describing GTM strategies-aligned to buying behavior and customer pain. smart #FAE10
     — 1:02 PM Nov 11
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  • #Microsoft CRM wins because of flexibility of changing front office business processes. ROI in sales productivity in cost containment #FAE10
     — 12:32 PM Nov 11
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  • RT @paulhamerman: #FAE10 Msft Dynamics has 300K customers, of which 23K are CRM. Revenue not disclosed for the unit, but well north of $1b.
     — 12:19 PM Nov 11
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  • Numbers from #microsoft: 23000 crm customers, 1.4M crm users #CRM
     — 12:14 PM Nov 11
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  • At the Microsoft Analyst day - 4 featured case studies
     — 12:04 PM Nov 11
    from Twitter for BlackBerry®
  • @jeffnolan from #GetSatisfaction. You need to start a community when you have a single customer. #Attensity10
     — 2:02 PM Nov 9
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  • RT @JohnFMoore: The Constellation Research Group: Good for Social Business and #Gov20: http://om.ly/BAHdX #crsch #crch #constellation
     — 1:45 PM Nov 9
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  • @wang0. 5 stages of #SCRM adoption: denial, anger, bargaining depression, acceptance! #Attensity10
     — 1:17 PM Nov 9
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  • @rwang0 says get your agents to ask for twitter , FB ID. Start building out your customers' social profile. #Attensity10. Who does it?
     — 1:01 PM Nov 9
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  • @rwang0 5 trends:mobile, social, cloud, analytics, video and UC. #Forrester agrees in latest customer service market overview. #Attensity10
     — 12:45 PM Nov 9
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  • @rwango onstage at #Attensity10. Talking about changes in biz models, tech, workplace dynamics and pressures on customer experience
     — 12:31 PM Nov 9
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