Forrester Blogs
  • Email from @Nordstrom: "The season's shoes in your size." Guess it was asking too much for them to use my data for a custom landing page.
     — 5:04 PM Sep 20
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  • The string of comments on this @Wired #FB post about Google Wallet is pretty fascinating. http://t.co/6tse0t1S #PII #Identity #PIDM
     — 7:38 PM Sep 19
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  • Who should be looking at Yahoo!'s identity & data assets for acquisition? How about Wal-mart, Adobe, Microsoft & Sony? http://t.co/wwpPTJ3z
     — 11:43 AM Sep 16
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  • Is anyone else having trouble getting two multiple @googleapps accounts to load in #Chrome? Going on 3 days of running two browsers. Gross.
     — 6:45 PM Sep 15
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  • @ZullyAvila @merkleCRM And thanks for hosting! Always a pleasure to espouse the virtues of organizing around the customer.
     — 6:44 PM Sep 15
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  • My webinar with @merkleCRM, "The Path to Customer Centricity" is starting in 10 minutes, but it's not too late to register! bit.ly/rm3lRo
     — 1:51 PM Sep 15
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  • Erm... WHEN DID THE @AMAZON HOMEPAGE GET A FACELIFT? Suddenly, I might pay attention to their Fall #StyleGuide. #Fashion. #Fickle.
     — 6:15 AM Sep 15
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  • Question for my #retail and #ecommerce #tech experts: Could @Target have avoided some of the #Missoni debacle with a microsite?
     — 8:43 PM Sep 13
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  • Are you on the right path to customer centricity? Join @merkleCRM and me for a webinar this Thursday to find out. bit.ly/rm3lRo
     — 8:13 PM Sep 13
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  • Might be time for United Airlines to revisit their contact strategy governance policies. 3 marketing emails in a 6-hour window today.
     — 9:35 PM Sep 6
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  • Well that's embarrassing... maybe I should provide, you know, a LINK to that piece! http://j.mp/o9Lj8l #catalogs #direct #tablets
     — 6:24 PM Sep 6
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  • Where are catalogs are headed? Read my interview with @chief_marketer. Tablets + targeted PrintOnDemand = Big Win for marketers & shoppers.
     — 6:10 PM Sep 6
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  • @brosnaro Ooooh, good point.
     — 5:18 PM Sep 6
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  • This is an absolutely gorgeous #visualization of the history of the Web, including screen shots of 20-year-old browsers. http://j.mp/oP66tI.
     — 4:40 PM Sep 6
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  • I guess I didn't feel that earthquake...
     — 3:26 AM Aug 30
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  • I might hate the @UrbanOutfitters site checkout experience, but they get BIG props for shipping my order <24 hours after I placed it. #CXP
     — 3:25 PM Aug 29
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  • Did you read this beautiful post from @jbernoff? He captures so elegantly "The Meaning of Steve" http://j.mp/p0jVNb #FF #Apple #SteveJobs
     — 3:31 PM Aug 26
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  • @shaundakin Thanks for the #FF love! Privacy, identity, personal data are one of the most important issues we face in the next decade.
     — 12:31 AM Aug 24
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  • Apple blocks #App Devs from collecting #UDID starting in iOS5. I smell a new market for mobile CDI.
     — 5:29 PM Aug 19
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  • Can't help but also wonder: where's her data? RT @adelesage: New blog post: When A Customer Experience Ecosystem Fails http://t.co/mcMnRS0
     — 5:33 PM Aug 18
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