Forrester Blogs
  • @shanemacsays Past of #CRM in 2 previous articles at http://bit.ly/fNZH9g and http://bit.ly/hMqeiA at mycustomer.com
     — 2:14 PM Dec 2
    from TweetDeck
  • The future of #CRM at http://t.co/YF5Dcwg: Commoditization or Innovation: http://t.co/C2nP9Zi My POV quoted
     — 12:40 PM Dec 2
    from Tweet Button
  • #CRM sticking points, challenges and solutions http://t.co/GUCGz1H. My POV and recommendations included
     — 3:38 PM Nov 29
    from Tweet Button
  • #CRM: The problems we had - the challenges we face http://t.co/gVmcHgv Some of my POV quoted
     — 12:04 AM Nov 29
    from Tweet Button
  • RT @brentleary The CRM Playaz are Back...and This Time In Technicolor! http://bit.ly/hvPjTJ #acinsights #scrm
     — 3:12 PM Nov 24
    from TweetDeck
  • Universal queueing and routing trend is taking off.Contact center vendors see uptick in email, chat in add'n to voice for new deployments.
     — 1:28 PM Nov 23
    from TweetDeck
  • A good customer service experience is easier said that done. Just focus on the basics. New blog post: http://bit.ly/fMtwfS #CRM
     — 5:49 PM Nov 22
    from TweetDeck
  • #CRM trends in financial services. New technology has slow adoption: http://bit.ly/aEALGb
     — 3:30 PM Nov 18
    from TweetDeck
  • Webinar with Coveo : from disparate data to actionable knowledge: http://bit.ly/9wfpBa #CRM
     — 11:56 AM Nov 18
    from TweetDeck
  • Getting ready for a webinar on knowledge with Coveo
     — 11:52 AM Nov 18
    from TweetDeck
  • Working on Knowledge management best practice research report. Anyone have great examples to share? #CRM
     — 1:24 PM Nov 16
    from TweetDeck
  • The CRM 2011 WatchList from @ phreenbe http://zd.net/93DZrn #CRM
     — 3:29 PM Nov 15
    from TweetDeck
  • My impressions from the Microsoft Dynamics Analyst Day: http://bit.ly/aHVQmI #CRM
     — 3:26 PM Nov 15
    from TweetDeck
  • #Microsoft #fae10 Great 1:1 discussions with Kiril Tatarinov and Bill Patterson about MS Dynamics CRM. Thank you.
     — 3:18 PM Nov 12
    from TweetDeck
  • RT @rwang0: MyPOV: #Dynamics CRM pricing model is $34/user/month. Competitor pricing from Search CRM: http://bit.ly/9nRADp #CRM
     — 6:28 PM Nov 11
    from TweetDeck
  • #Microsoft #fae10 CRM growth is also coming from groups outside of traditional sales, mktg, svc. #CRM
     — 5:50 PM Nov 11
    from TweetDeck
  • #Microsoft #fae10 says that most CRM growth is coming from enterprises to manage the broader customer experience. 1.4M users, 23K users #CRM
     — 5:44 PM Nov 11
    from TweetDeck
  • #Microsoft #FAE10 Changing out your CRM or ERP systems is a great time to revisit and tune your business processes. Helps justify ROI
     — 4:38 PM Nov 11
    from TweetDeck
  • #Microsoft's datacenters are so big that they are visible from space! #fae10
     — 2:58 PM Nov 11
    from TweetDeck
  • RT @mjayliebs: RT @rwang0: customers will need multiple deployment options|Gartner survey 270 cmpy 16% that tried SAAS went back to on-prem
     — 2:38 PM Nov 11
    from TweetDeck