Forrester Blogs
  • Healthcare, the Supreme Court, and #customerexperience. http://t.co/pTqVff5c #outsidein
     — 9:57 AM Jul 9
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  • Great summary of Forrester CX Forum by Fast Company: http://t.co/6uWijuFO #outsidein #custexp #cx
     — 5:02 PM Jul 6
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  • Banks miss the #CX point with fee disclosure forms. http://t.co/Fs0hsHRi #outsidein
     — 8:15 AM Jul 6
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  • Talk about a bad experience -- Google decides to "retire" iGoogle. http://t.co/46BkSzgL
     — 8:13 AM Jul 4
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  • #customerexperience set to music for a little weekend fun: http://t.co/lAWgsbx8 #outsidein
     — 1:14 PM Jul 1
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  • About to take a run before giving my speech this morning. Big debut for the content of our new #CX book. #outsidein
     — 5:22 AM Jun 26
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  • How AT&T is planning to improve customer experience. http://t.co/qxrmJM45 #outsidein
     — 10:33 AM Jun 21
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  • Customer experience Q&A with the president of Office Depot, Kevin Peters: http://t.co/EnXl70II #outsidein
     — 9:20 AM Jun 19
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  • Banks (and everyone else): You need your customers more than they need you. http://t.co/6RIMJKyr #outsidein
     — 7:05 AM Jun 18
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  • Why customer experience is critical to marketing at FedEx: http://t.co/qVztgEQZ #outsidein
     — 9:55 AM Jun 7
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  • COO of Morgan Stanley Smith Barney wealth management on customer experience: http://t.co/65zRBVAt #outsidein
     — 4:56 PM May 30
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  • The business impact of customer experience improvements at Sprint: $1.7B savings per year and... http://t.co/bOE5CcI5 #outsidein
     — 9:58 AM May 29
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  • Cleveland Clinic Patient Experience Summit = inspiration! http://t.co/jBlKL9kD #outsidein
     — 9:39 AM May 25
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  • #outsidein is out in the open! We're starting to reveal what's in our new book at http://t.co/xCOMppSm
     — 8:16 AM May 22
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  • Started working with main stage speakers for our June customer experience forum. Really cool people! http://t.co/4sza2F1G
     — 8:47 AM Apr 27
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  • For customer experience professionals, the greatest thing to come out of the mind of the late Steve Jobs http://t.co/78Kfp2ft
     — 6:20 AM Oct 7
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  • Poll: How do you abbreviate "customer experience"? http://t.co/QPtVhXi
     — 6:14 AM Jul 22
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  • CEO of my new favorite airline talks customer experience. http://t.co/gPu4vyC
     — 3:53 PM Jul 11
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  • Call center customer experience transformation at Amex -- and THAT'S the way it's done! http://t.co/jfqSG3r
     — 9:38 AM Jul 8
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  • See Wayne Peacock, USAA chief customer officer, speech delivered at Forrester's Customer Experience Forum 2011. http://t.co/8ZQcnkB
     — 11:59 AM Jul 7
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