Forrester Blogs
  • RT @drnatalie: The RightNow Cloud Challenge - no shelfware, 5 yr pricing certainty, etc... going in a gr8 direction #scrm #crm #rnowcsa
     — 9:13 AM Mar 5
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  • Bantam- sfa for the twittersphere? #CRM #SCRM
     — 2:10 PM Mar 4
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  • Talking with John Rourke of Bantam now. Social CRM player?
     — 2:08 PM Mar 4
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  • Getting many requests for road map to Forrester's CRM strategy, deployment, and biz case info and tools. Prepping a teleconf about it #CRM
     — 9:24 AM Mar 4
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  • @kitson : you are right - some type of virus , spam problem- here is link: http://bit.ly/b3rhDd
     — 8:47 AM Mar 4
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  • @dahowlett ; you are right- looks like I got caught in up in some type of spam virus deal- here is the link http://bit.ly/b3rhDd
     — 8:46 AM Mar 4
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  • Key take-a-way from Amdocs CES 8 briefing - good job showing how their products help telcom service providers make money. #CRM
     — 4:55 PM Mar 3
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  • RT @FocusExperts: nice analysis by @pgreenbe Is CRM on demand the best deployment option for small businesses? http://bit.ly/b3rhD #CRM
     — 3:42 PM Mar 3
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  • Hot Forrester CRM report: Eleven Trends Shape CRM Adoption Agendas - over 1100 downloads in three weeks -http://bit.ly/bI1zSk #CRM #SCRM
     — 3:13 PM Mar 3
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  • RT @forrester: Teleconference on Friday -share findings from Forrester Sales Enablement Roundtable executive exchange http://bit.ly/c4zZzX
     — 3:07 PM Mar 3
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  • RT @cmooreforrester: Claire Schooley--Forrester talent management analyst-- a podcast on succession planning http://bit.ly/IF1MK
     — 3:06 PM Mar 3
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  • RT @CRMAlert: 10 Reasons Not to Adopt Salesforce.com for Customer Relationship Management http://bit.ly/9u4A96
     — 2:36 PM Mar 3
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  • Amdoc's view of key service provider needs consistent with Forrester research : new rev. streams, new biz models, new services to launch
     — 2:24 PM Mar 3
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  • Amdocs sees three models for telecom service providers: customer experience-centric, vertical,-focused partner-enabled #CRM
     — 2:21 PM Mar 3
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  • Heading over to the Amdocs CES 8 briefing in Boston today- they are touting "dawn of the connected world" in telecom. #CRM
     — 9:14 AM Mar 3
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  • Continue to get briefings from community platforms describing how they augment transactional CRM systems Need both. types. #SCRM #CRM
     — 9:10 AM Mar 3
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  • Getting a briefing from Infor CRM (Epiphany). I guess they are trying to make a comeback in the market.
     — 2:19 PM Mar 1
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  • Continue to get this question from clients: "Help define my CRM road map" Sounds like good topic to include in research agenda. #CRM #SCRM
     — 1:52 PM Mar 1
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  • RT @rbkarel: expect #analytics ] including analysis of social media, fraud, voice of customer, sentiment, etc will drive #MDM growth #CRM
     — 1:47 PM Mar 1
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  • RT @txglennross: @buchanla "The emperor's new Social CRM clothes" http://bit.ly/cAEv3f SocCRM is not the universal panacea
     — 10:07 AM Feb 26
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