Forrester Blogs
  • Business apps drive 3 of the top 4 software initiative priorities. But how do you balance that cost vs. innovation? http://t.co/BU5uTo7h
     — 5:06 PM Jan 16
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  • Are You Ready To Move Away From Deterministic Build Or Buy? | Forrester Blogs http://t.co/VZK8TCLC
     — 11:59 AM Jan 16
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  • The Top 20 CRM Blogs of 2012 http://t.co/GUSELT2f
     — 4:44 PM Jan 14
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  • Top 15 Customer Service Trends for 2013 via @kateleggett http://t.co/mKcICt5G #Forrester #custserv #CRM
     — 2:50 PM Jan 14
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  • Forrester's Top 15 Trends For Customer Service in 2013 | Forrester Blogs http://t.co/hy1GGzrp
     — 2:48 PM Jan 14
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  • Why customer-centric Strategy is overrated and a culture of Execution is everything http://t.co/eEFGP2yT
     — 8:16 AM Jan 14
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  • Interesting @Bob_Thompson: execution trumps strategy. IMO changing the "habits" of culture is even harder .http://t.co/RJ3USnbZ #CRM #CEM
     — 8:16 AM Jan 14
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  • Nuance Acquires VirtuOz. What Does This Really Mean? | Forrester Blogs http://t.co/mrxS7Pds
     — 5:02 PM Jan 11
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  • Read this: #Forrester #custserv Playbook shows you how to deliver great #CX via @kateleggett http://t.co/bzA8g9pU #CRM #CEM
     — 9:23 AM Jan 10
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  • My POV: #Forrester top #CRM predictions for 2013. http://t.co/btY2kxAe #CX #CRM #mkting #custserv #BPM #BI #analytics #agile
     — 5:21 PM Jan 8
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  • #Forrester Top Twelve #CRM predictions for 2012. http://t.co/btY2kxAe #scrm #bpm #CX #CEM #mktg #custserv #mobile #BI
     — 9:43 AM Jan 7
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  • The Top CRM Trends For 2013 http://t.co/0i7Jb3Go
     — 8:25 AM Jan 7
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  • Last year in CRM Software – CRM market news review for 2012 http://t.co/sR9k7Nhk
     — 8:16 AM Jan 7
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  • # Forrester: I will be presenting a webinar on top planning #CRM planning considerations for 2013 http://t.co/rjWQnD2b
     — 5:28 PM Jan 4
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  • Customer service is a cornerstone to your #CX strategy. Learn how to do it right @kateleggett http://t.co/Ao12Ifs5. #custserv #Forrester
     — 1:34 PM Jan 4
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  • Customer Service: Why It Matters - And How To Do It Right | Forrester Blogs http://t.co/QhS5odXx
     — 1:19 PM Jan 4
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  • Winners Of The 2012 Forrester Groundswell Awards (Business-To-Employee Category) | Forrester Blogs http://t.co/qtxbCXV7
     — 9:57 AM Jan 4
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  • B2B Marketers, Get Inspired By Our 2012 Groundswell Award Winners! | Forrester Blogs http://t.co/JVXT6avy
     — 9:56 AM Jan 4
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  • Winners Of The 2012 Business-to-Consumer Forrester Groundswell Awards | Forrester Blogs http://t.co/B3PramE2
     — 9:55 AM Jan 4
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  • My POV: The top twelve #CRM trends for 2013. http://t.co/PAgrNyxz #CX #CEM #scrm #BPM #agile #custserv #voc
     — 12:15 PM Jan 2
    from LinkedIn