Forrester Blogs
  • #parature trends: cloud, mobile, social, big data, and #cx as a competitive differentiator #parafest
     — 8:02 PM Mar 4
    from Twitter for BlackBerry®
  • #parature says 68 percent of customers wants #custserv orgs to take contol of #social interactions
     — 7:56 PM Mar 4
    from Twitter for BlackBerry®
  • #custserv challenges: changing customers, tighter budgets. #parature explains how to walk this balancing act. #forrester theme too!
     — 7:43 PM Mar 4
    from Twitter for BlackBerry®
  • #parature is on a roll: crm mag award, #crm watchlist winner, stevie award winner.
     — 7:38 PM Mar 4
    from Twitter for BlackBerry®
  • At #parafest with @pgreenbe, learning how to give customers what they want
     — 7:29 PM Mar 4
    from Twitter for BlackBerry®
  • "@miladantonio: Where do you stand on the @yahoo @workfromhome debate? @1to1media http://t.co/Z3LYAzzDzy" I wrk from home-am v productive!
     — 1:43 PM Mar 4
    from Twitter for BlackBerry®
  • On my way to #parafest 2013 in las vegas for #custserv case studies and vendor news
     — 1:21 PM Mar 4
    from Twitter for BlackBerry®
  • RT @Pistolprce: @genesyslabs thanks for the webinar today Kate! THANK YOU!
     — 6:03 PM Feb 28
    from TweetDeck
  • New blog post: 66% want effortless service. Here are 4 steps to optimize the #custserv experience: http://t.co/9Lxg4lRszm. #CRM; #CX
     — 6:03 PM Feb 28
    from TweetDeck
  • wht is the ideal online #experience - its valuing cust's time: 82% say quick issue resolution, 56% say FCR is imp. C: http://t.co/DtSYRDu7jC
     — 3:03 PM Feb 27
    from TweetDeck
  • Not too late to join Webinar on 2/27 – Ending the Multi-Channel Frustration http://t.co/cPU9JcASac #custserv @Pistolprce, @genesyslabs
     — 1:51 PM Feb 27
    from TweetDeck
  • Who will be at @SAP's #CRM 2013 conference next week? I will be there Wed/Thurs. http://t.co/tKRFcg3oSx #custserv
     — 1:49 PM Feb 27
    from TweetDeck
  • Reminder! Tonight at 8pm EST "Makers - Women Who Make America" http://t.co/XFeqc3uZ7O A wonderful powerful #documentary!"
     — 6:49 PM Feb 26
    from Twitter for BlackBerry®
  • @alexbard @chinamartens SF: Obama campaign processed 5.7m election inquiries, incl 80,000 on election day #salesforceLIVE; #custserv
     — 2:01 PM Feb 26
    from TweetDeck
  • RT @Jacada_ALeeJ: How to implement successful multi-touchpoint customer journeys with @Jacada_inc and @Forrester: - http://t.co/fvx4gCOYmz
     — 1:09 PM Feb 26
    from TweetDeck
  • Multichannel customer service. Why its important 2 get it rt. Webinar w/ @genesyslabs on 2/27:Register: http://t.co/cPU9JcASac, #custserv
     — 4:53 PM Feb 21
    from TweetDeck
  • How to get started implementing a consistent customer experience. Webinar with @Jacada, @Forrester - http://t.co/amhrj0m1AJ; #Custserv
     — 1:56 PM Feb 21
    from TweetDeck
  • Become a customer company.Nice messaging from #SFDC. gd alignment w/ #Forrester inside-out themes. http://t.co/GptwWnRrZ1 #custserv; #crm
     — 1:53 PM Feb 21
    from TweetDeck
  • RT @dcapuan0: Thanks @kateleggett for a great webinar today!My pleasure Dave!
     — 6:41 PM Feb 19
    from TweetDeck
  • @lmaugustin Thanks for the re-tweet, Larry!
     — 6:35 PM Feb 18
    from TweetDeck