Forrester Blogs
  • @jayhawkscot I agree- most employees don't see customer-facing metrics that are relvant to their jobs- Big opp there #CRM #BPM #CRMJam
     — 2:09 PM Mar 24
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  • @drnatalie Who is using new BI tools to better understand customers? e.g sentiment analysis? #CRM #BPM #CRMjam #CRM #SCRM
     — 2:03 PM Mar 24
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  • @JohnFMoore ; knowing which customers that do/don't want to engage is very important - understand cust. on their terms #CRM #CRMJam
     — 2:00 PM Mar 24
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  • Seems like this group wants to "love" customers- but, not understand them through better data and analytics? #CRMJam #SCRm
     — 1:57 PM Mar 24
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  • one of the hottest streams of requests we get is for better Customer BI - business intelliegence. @bevelson #CRM #BPM # CRM Jam
     — 1:54 PM Mar 24
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  • the SCRM crowd seems to have religion- but, not many of my clients are asking about it. Will the become obsolete? #SCRM #CRM #CRMJam
     — 1:45 PM Mar 24
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  • @drnatalie - most of my client are missing metrics- they don't know how they are doing from a cust. POV or process POV #CRM #BPM #CRMJam
     — 1:39 PM Mar 24
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  • @oshratn from a technology POV CRM apps= CRM applications, CRM SaaS = software as a service - cloud apps #CRMJam #CRM #BPM
     — 1:35 PM Mar 24
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  • @Ultimus_BPM Agree- the "take action" loop is very often overlooked in the process design #CRM #BPM # CRMJam
     — 1:34 PM Mar 24
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  • @drnatalie we see the CRM SaaS vendors picking up market share in the CRM tech space #CRM #CRMJam
     — 1:32 PM Mar 24
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  • Is SCRM the real deal or blogger and analyst hype? #CRMJam #CRM
     — 1:29 PM Mar 24
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  • Here is another topic: is SCRM the real deal or blogger and consultant hype?
     — 1:28 PM Mar 24
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  • @drnatalie is personal relationship with customer realistic?I don't think all want personal connections their suppliers #CRMJAm #CRM
     — 1:24 PM Mar 24
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  • @remstip how to do you get employees to "understand" customer? VOC programs? #CRMJam #CRM
     — 1:20 PM Mar 24
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  • @mjayliebs what is best technique to better understand customers? what works for you? #CRMJam #CRM
     — 1:19 PM Mar 24
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  • @drnatalie in the studies that I have done- big gap between customer priorities and company understanding #CRMjam #CRM
     — 1:17 PM Mar 24
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  • @rituparn do you see a big interest in getting more return out of what already has been invested? #CRMJam #CRM
     — 1:13 PM Mar 24
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  • Some key trends I see key is a big upsurge now in investment in customer-facing P improvement http://bit.ly/cTc7xK #CRMjam #CRM
     — 1:10 PM Mar 24
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  • @JohnFMoore interesting- what is geo social?
     — 1:07 PM Mar 24
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  • First topic: what are the top trends that customer management professionals need to pay attention to in 2010? #CRMjam
     — 1:03 PM Mar 24
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