Forrester Blogs
  • RT @DMMayland: Change management in relation to #CRM. Terrific insights from @bsdalton - http://bit.ly/c6qmU7 /via @WriteTheCompany
     — 7:55 PM Mar 29
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  • RT @ashish_bhagwat: houghts from Forrester’s CRM Tweet Jam. http://bit.ly/a1vBX0 #bpm #crm #crmjam #socialbpm << via #ultimus
     — 9:20 AM Mar 28
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  • RT @txglennross: @waband @ryanzuk @drnatalie "Please do #crmjam on a regular basis." \ we will start planning the next one. #CRM #SCRM #BPM
     — 3:41 PM Mar 26
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  • Continue work on Forrester Wave CRM vendor evaluation @bevelson- doing a deep dive into analytics #CRM #SCRM #BPM
     — 1:22 PM Mar 26
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  • RT @ryanzuk: Hi @drnatalie & @waband - Is #CRMJam a regularly scheduled Twitter chat (date/time)? #CRM- interesting should we do it again?
     — 1:20 PM Mar 26
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  • thanks all for participating in Forrester CRMJam #CRM #BPM #SCRM
     — 3:01 PM Mar 24
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  • RT @bevelson: Best #BI #CRM #ERP etc implementations is when everyone is properly incentivized! #crmjam| is money the only incentive to use?
     — 2:57 PM Mar 24
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  • RT @cohen8150 Businesses need to know, connect, analyze all touch points, so customers don't have to follow engagement instructions #crmjam
     — 2:53 PM Mar 24
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  • RT @drnatalie: R silos a result of need 4 functional expertise ? why do we have them? #CRMJam #SCRM| yes- everyone can't do same job.
     — 2:49 PM Mar 24
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  • @mjayliebs if all projects have to be lead by the CEO- then , little will get done #CRM #BPM #SCRM
     — 2:42 PM Mar 24
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  • I know tech can be a taboo subject. But, if CRM tech not used = no value. How to drive adoption/usage? #CRM #CRMJam #BPM
     — 2:41 PM Mar 24
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  • RT @cmooreforrester: @KathyHerrmann it needs to be driven by an exec. Would love other examples. #crmjam| show them the money
     — 2:39 PM Mar 24
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  • For report on deployment best practices- user involvement, business process definition, data mgmt. are key http://bit.ly/cYRrbU #CRMJam
     — 2:35 PM Mar 24
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  • @bevelson do you see different tools for BtoC vs BtoB BI ? #CRM #BPM #CRMjam
     — 2:32 PM Mar 24
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  • @SophiaLopez yes- cross silo projects are the toughest- but, most of the gold is there. #CRM #CRMjam #BPM
     — 2:31 PM Mar 24
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  • It seems to me that BPM without domain expertise is pretty empty #CRM #BPM #CRMjam
     — 2:28 PM Mar 24
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  • RT @CAdamsNC: Companies outgrow their CRM Suites when they need to iorchestrate data from other systems and resources #crmjam MDM needed?
     — 2:25 PM Mar 24
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  • RT @juliebhunt: RT @mjayliebs: Social is much more than a new channel, it requires a change in culture and philosophy #scrm #crmjam How?
     — 2:18 PM Mar 24
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  • lots of tweets about the need to break silos and interact with cust in ways. Who should lead the change? #CRM #SCRM #BPM
     — 2:15 PM Mar 24
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  • @KathyHerrmann - kathy- what are top three ways to breakdown silos? a perennial problem #CRM #SCRM #BPM #CRM Jam
     — 2:11 PM Mar 24
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