Forrester Blogs
  • RT @ychappell: Customer self-service is a great area of investment - @waband http://bit.ly/cm7cx4 #parature #customerservice #cem #scrm
     — 4:32 PM Apr 20
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  • Forrester Webinar April 28 : Road map to CRM data and methodologies to capitalize on upturn http://bit.ly/90c6K4 #CRM #SCM #BPM
     — 3:49 PM Apr 19
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  • Briefing with GSG Systems - they provide customer interaction management outsourced services for cable and utilities industries #CRM
     — 11:38 AM Apr 19
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  • Webinar April 28 11 am east- Road map to Forrester CRM data and methodologies to capitalize on upturn http://bit.ly/90c6K4 #CRM #SCM #BPM
     — 9:27 AM Apr 19
    from TweetDeck
  • in briefing with Sitecore- they see convergence of Web Content Management space and CRM #CRM #SCRM
     — 4:44 PM Apr 16
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  • Briefing with Neolane - check them out for practical use case examples re intersection of marketing and social media #CRM #SCRM
     — 4:32 PM Apr 16
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  • RT @bpmfocus: Pegasystems Acquires Building Blocks 4 Next-Gen CRM http://bit.ly/9ogxuk #bpm #crm sea-change 4 app dev strategy
     — 11:10 AM Apr 15
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  • RT @forrester: Forrester's Marketing Forum 2010 to get conference agendas, maps, and more! http://bit.ly/9sdLpm #Fmf10
     — 11:07 AM Apr 15
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  • steady stream of inquiries: how to define our CRM strategy? which vendor is best? What are the pitfalls? How to measure success? #CRM #SCRM
     — 2:54 PM Apr 14
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  • CRM and BPM converging? Blog post: Who is responsible for BPM in your organization? @cmooreforrester http://bit.ly/a9jZTF #CRM #BPM
     — 2:51 PM Apr 14
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  • Today - Capitalizing on Economic Upturn: Road Map to @Forrester CRM, Data & Tools 4 Driving Top-Line Growth w/@waband http://bit.ly/aYizMV
     — 11:35 AM Apr 13
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  • RT @bob_thompson: The Only Thing your Social CRM Strategy Can NOT Do Without: http://bit.ly/aJXRU7 #CRM
     — 8:58 AM Apr 12
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  • Briefing with add-in solution: Aventace. Helps embed sales best practices and processes into SFDC platform to improve productivity. #CRM
     — 6:29 PM Apr 9
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  • Talking with nGenera about the CIM product, a specialist in the eService sector. #CRM
     — 2:36 PM Apr 9
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  • RT @Parature: 'Why the Customer Experience Matters Most; Rosetta Stone's Customer Success w/ @waband, 4/20 2pm ET http://bit.ly/9TzW3E #cem
     — 5:06 PM Apr 8
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  • Briefing with Astute today- a customer service solution with a strengh in knowledge mgmt. #CRM
     — 5:06 PM Apr 8
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  • RT @forrester: The Tech Recovery of 2010 is underway: http://cot.ag/bFlQwj
     — 10:05 AM Apr 8
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  • Had briefing with Treehouse: SaaS PRM solution for mid-sized organizations. They really understand the customer needs for PRM #CRM
     — 3:12 PM Apr 7
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  • RT @kmcc101: Good read on Focus by @pgreenbe 'Traditional CRM v. Social CRM: Is There a Difference?' http://bit.ly/ayfbSA #CRM
     — 1:09 PM Apr 7
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  • Briefing on salesforce.com Chatter app today. Saw demos for sales collaboration. Looks like a good value-add for this use-case. #CRM #SCRM
     — 3:35 PM Apr 6
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