Forrester Blogs
  • Kate Leggett ex Kana joined Forrester Research last week #CRM #SCRM #BPM
     — 8:48 AM Sep 3
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  • Inquiry about buyer interest in Microsoft xRM strategy. Frankly, none of my clients ask about it.
     — 8:28 AM Sep 3
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  • RT @rbkarel: Take Forrester's #dataquality survey http://bit.ly/bLPWkI and get a complimentary copy of research. #datagovernance #bi #mdm
     — 12:11 PM Sep 1
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  • Briefing with RightNow: they have beefed-up Cloud Cx SaaS Platform to support mission-critical contact centers #CRM #SCRM
     — 8:40 AM Sep 1
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  • My Twitter BFFs: @waband @forrester @drnatalie @bevelson @jameskobielus @pgreenbe @forresterjobs. Find yours @ http://twitterbffs.com
     — 4:10 PM Aug 31
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  • Oracle CRM On Demand R18 has some very strong improvements coming. Under NDA now #CRM
     — 4:08 PM Aug 31
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  • Talked with major insurance company today. Perfers #BPM platform for customer service. #CRM apps "too intrusive." But BPM solns not cheap.
     — 4:06 PM Aug 31
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  • Still getting a lot of inquiries from Pharma. How to reduce cost/increase effectiveness of CRM apps. #CRM
     — 3:58 PM Aug 31
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  • Briefing with Partnerpedia. Interesting new vendor. Offers tech vendors ability to set up "app exhange" like ecosystem. #CRM
     — 3:57 PM Aug 31
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  • Heard from major USA manf. yesterday. Unhappy with SFDC price increase upon contract renewal and lack of attention #CRM
     — 3:56 PM Aug 31
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  • Compare your company against #CRM selection and deployment benchmarks: analysis of 99 implementations http://bit.ly/9TLM8s #SCRM #BPM
     — 4:03 PM Aug 26
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  • RT @jamet123: @waband research on CRM apps vs BPM tools > Improving cust interactions one decision at a time http://bit.ly/aTayib
     — 11:00 AM Aug 26
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  • Check out The Forrester Wave: Business Process Management Suites, 2010 vendor evaluation @passion4process http://bit.ly/920iGT #BPM #CRM
     — 12:29 PM Aug 24
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  • @dajb2 I am now following you.
     — 2:23 AM Aug 24
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  • @jamet123 - interesting - can you expand on this idea?
     — 2:22 AM Aug 24
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  • My next research project: When to use CRM apps vs BPM tools to improve customer interactions? Pros & Cons of each? #CRM #SCRM #BPM
     — 12:54 PM Aug 22
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  • Putting finishing touches on #CRM implement. plan for banking client. Key themes: aquisiition, retention, up/cross-sell. #CRM deployment.
     — 12:50 PM Aug 22
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  • Top Twelve Evaluation Criteria for #CRM Professional Services Selection. http://bit.ly/ceKaAO #scrm #crm deployment
     — 11:50 AM Aug 19
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  • Finishing up evaluation of top 10 CRM systems integrators for big client in the travel and transport industry #CRM #CRM deployment
     — 11:28 AM Aug 18
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  • RT @bob_thompson: CustomerThink Editor's Pick by @waband - CRM Cloud Vendor contracts http://bit.ly/c6H43H Best ContractCRM “Cloud” Vendor
     — 11:25 AM Aug 18
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