Forrester Blogs
  • Getting briefing on SAP CRM customer loyalty solution. #CRM
     — 10:10 AM Oct 12
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  • Most of my questions at the Forr Business Process Forum: Which vendor is best? How do I implement? What pitfalls to avoid? #CRM
     — 8:53 AM Oct 12
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  • Working with Kate Leggett on Market Overview of Customer Service Specialty Solutions report. 30 vendors investigated #CRM #SCRM
     — 8:51 AM Oct 12
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  • @dajb2 Sorry, we have not been able to connect. I will send you slides after event.
     — 7:25 AM Oct 7
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  • Working preso: CRM Meets BPM for Forrester BP Forum in D.C. Oct Oct. 8-9. #CRM #BPM
     — 4:02 PM Oct 6
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  • Briefing with CSPD: solution for field services orgs. not well known, but have some good account logs. IBM #CRM
     — 6:31 PM Oct 4
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  • Briefing from eTrique: a cheaper, easier to use lead management tool than Eloqua?#CRM
     — 6:27 PM Oct 4
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  • RT @btemkin: No. 2 on the "Top 10 Customer Experience Incompetencies" is the lack of user-centered design. http://wp.me/p5dex-2sA
     — 12:41 PM Oct 1
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  • CRM@BPX Blog: SAP Enterprise Mobility Webinar - Oct. 6th at 2 PM EDST: Reminder of the SAP Enterprise Mobility web... http://bit.ly/9tAXTE
     — 12:40 PM Oct 1
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  • Working on preso for Forrester's Business Process & App Deve Forum in D.C. next week "CRM meets BPM" #CRM #BPM
     — 4:33 PM Sep 30
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  • Briefing with Amdocs: Key differentiators are still customer services, and support deep expertise in customer management for telecoms #CRM
     — 4:07 PM Sep 30
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  • RT @tedschadler: #HBRChat New Forrester data on employee advocacy: guess who's not advocating 4 your firm. it's customer service employees
     — 4:02 PM Sep 30
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  • Briefing with update CRM about their COSMIC social sentiment monitoring solution. Interesting use cases in Life Sciences. #SCRM #CRM
     — 4:00 PM Sep 30
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  • Briefing with ITC InfoTech CRM practice: they specialize in Siebel Loyalty solution #CRM
     — 3:57 PM Sep 30
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  • RT @paulhamerman: #Forrester My new doc on mobile apps is out: "Mobile Applications Will Empower Enterprise Business Processes"
     — 3:55 PM Sep 30
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  • RT @Bob_Thompson: New post: Free advice to vendors from my real "Customer 2.0" buying experience #sales20 #socialcrm http://bt.io/G3bp
     — 3:21 PM Sep 24
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  • Briefing with: SDL Triton. They are working on converging online marketing, content management, and marketing analytics/dashboards. #CRM
     — 1:32 PM Sep 24
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  • Check out Forrester's new book: Empowered - how to manage your company in an era of empowered customers http://bit.ly/aLsPhS #SCRM #BPM
     — 8:30 AM Sep 22
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  • Briefing with Aplicor: beefing-up their SaaS ERP/CRM suite, .net centric solution, for the mid-market. Lower cost than Netsuite? #CRM
     — 2:16 PM Sep 21
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  • Briefing with Zoom Info: relaunching in the btob sales info space. Has new approach to data hygiene. Could give Jigsaw a tussle. #CRM
     — 2:12 PM Sep 21
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