Forrester Blogs
  • @steveonprocess hahaha, indeed! [this was not an automated response] ;-)
     — 1:45 PM Dec 6
    from TweetDeck
  • What are your thoughts on this worst online chat ever? http://bit.ly/efFeXs #custexp #fail
     — 1:22 PM Dec 6
    from TweetDeck
  • Got 10 min for a #Forrester survey about #custexp goals, plans, & teams? https://deploy.ztelligence.com/start/index.jsp?PIN=15Z3TS3XKT4QH
     — 11:42 AM Dec 6
    from web
  • Help @Forrester predict the top 2011 #custexp trends and get mentioned in a Forrester report! http://bit.ly/hmQJQ0
     — 1:54 PM Dec 3
    from web
  • Fun Friday reading: Worst online chat ever! http://bit.ly/go3d2l
     — 1:02 PM Dec 3
    from web
  • Got 10 min for a #Forrester survey about #custexp goals, plans, & teams? http://bit.ly/eUD8LB Please RT
     — 1:45 PM Nov 29
    from TweetDeck
  • RT @hmanning: New report shows that business impact of customer experience can mean Billion$ http://bit.ly/gQ4EqF
     — 12:33 PM Nov 29
    from TweetDeck
  • Help #Forrester predict the top 2011 #custexp trends! http://bit.ly/hmQJQ0 Please RT
     — 12:15 PM Nov 29
    from web
  • Flying this thanksgiving? Pick up some chocolates for yr flight attendants & airport staff. They'll love it.
     — 2:46 PM Nov 24
    from web
  • RT @SarahSGlass: Help Forrester predict the Future of Social Media Marketing! (and possibly get a reference in the report) http://bit.ly ...
     — 9:13 PM Nov 23
    from Twitter for iPhone
  • @samin Thanks! Looks like some interesting work! DM me and we can arrange a time to talk.
     — 6:57 PM Nov 22
    from TweetDeck
  • @fabiano_braga thanks for the RT!
     — 3:33 PM Nov 22
    from TweetDeck
  • @studioballenbak It was a joint project with my husband and we read a lot of the same stuff. Maybe we just have too many books!
     — 2:59 PM Nov 22
    from web
  • @studioballenbak It was gorgeous, but took forever to find a specific book (What color was that spine?) So we reverted to topics
     — 2:49 PM Nov 22
    from TweetDeck
  • @studioballenbak Sure! DM me and we'll swap contact info. btw, the rainbow book case didn't work for me. ;-)
     — 12:34 PM Nov 22
    from TweetDeck
  • Wow! RT @WiredUK: Five of the most impressive Kinect hacks: http://bit.ly/cYnovl by @britishgaming
     — 12:25 PM Nov 22
    from TweetDeck
  • My take: @peterme's agency rant really about tension between #custexp and #marketing http://bit.ly/apjg1c
     — 12:17 PM Nov 22
    from web
  • I want your input! What companies provide the best call center experiences? http://bit.ly/cm0AKX #custexp
     — 11:40 AM Nov 22
    from web
  • #servicedesign agencies, I'd love to hear about your work. I'm looking for great case studies to publish! Please RT
     — 10:56 AM Nov 22
    from web
  • love this video: hospital waiting room patient journey http://bit.ly/c7mew5 #servicedesign #custexp
     — 9:19 PM Nov 21
    from web