Forrester Blogs
  • @RapideUK Thanks for inviting me to speak at #FOCE. Nice to hear great #VOC stories from @chrisworth @PaulBMMA and Sam Ellis @attos
     — 9:24 AM Oct 18
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  • Word clouds considered harmful http://t.co/iGNz3sxX via @niemanlab
     — 1:04 PM Oct 17
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  • Why Customer Experience? Why Now? | Forrester Blogs http://t.co/TqoJNKRk
     — 4:38 PM Oct 10
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  • Today is a good day to support Cancer Research: http://t.co/3zsEdIrQ
     — 7:50 AM Oct 7
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  • The Greatest Thing To Come Out Of The Mind Of The Late, Great Steve Jobs: His Perspective | Forres.. http://t.co/MrisrkQ4
     — 5:51 PM Oct 6
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  • Paul Hagen finds that B2B Customer Experience scores are low and excuses ring hollow | Forrester Blogs http://t.co/40ezD5b0
     — 4:33 AM Oct 4
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  • @apmcinnes has published an evaluation of Enterprise Feedback Management Satisfaction And Loyalty Solutions: http://t.co/vA5MDv6h
     — 10:31 AM Sep 30
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  • How can you convince your execs to commit to customer experience initiatives? | http://t.co/0d5Uvs42
     — 3:49 PM Sep 24
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  • @papadimitriou That figures. Thanks.
     — 4:27 AM Sep 22
    from web
  • @papadimitriou KDDI adds iPhone to its arsenal - as you predicted in March - so will docomo get with it now?
     — 11:14 PM Sep 21
    from web
  • W-CDMA iPhone 5 to join KDDI's lineup. Softbank loses exclusivity. Surely docomo has to get with it now? http://t.co/i4cPLDYZ via @WSJ
     — 11:08 PM Sep 21
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  • Fleet Street and Britain as it was in 1968 - BBC - Adam Curtis Blog: http://t.co/sRUubIUe
     — 7:54 AM Sep 16
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  • @stevoyoung Today I was presenting to a client, so it's not publicly available. But perhaps I should do a short B2B article.
     — 5:41 PM Sep 13
    from web
  • Spoke about B2B personas and journey maps today. An interesting change of gears from B2C but customer understanding is key in both.
     — 5:15 PM Sep 13
    from web
  • @ValaAfshar Thanks for sharing your experience with #social enterprise #cx innovation. Some stunning stuff going on at Enterasys!
     — 12:01 PM Sep 9
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  • Have you had a good experience of customer support via social media? (#Forrester #CX discussion) http://t.co/UtcGSiJ
     — 10:11 AM Sep 8
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  • Which companies are the best at using social media to support customers? (Forrester #CX discussion) http://t.co/UtcGSiJ
     — 10:09 AM Sep 8
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  • Confessions of a cell phone designer http://t.co/0qFyqs5 via @cnet
     — 5:25 AM Aug 17
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  • #Forrester #CX #UX discussion: How do you keep your personas up to date? | http://t.co/shdTTa7
     — 3:54 PM Aug 15
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  • How do you keep your personas up to date? Join the conversation - http://t.co/shdTTa7
     — 3:45 PM Aug 15
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