Forrester Blogs
  • Talking about #CX stories from #OutsideIn on this Twilio podcast: http://t.co/yHYzC36O
     — 6:27 PM Sep 10
    from web
  • Free webinar about #OutsideIn with my co-author @KerryBodine on Wednesday, 9/19: http://t.co/105L3g6e #CX
     — 2:03 PM Sep 10
    from web
  • #CX discipline is for #smallbusiness, too: http://t.co/iRwzRNjx #outsidein
     — 10:43 AM Sep 10
    from web
  • 10 most innovative cos. in US per Forbes. List includes #CX leaders Salesforce and Amazon http://t.co/u0J6ZC5T #OutsideIn
     — 9:19 AM Sep 9
    from web
  • Post this morning got picked up by Customer Think: Does Yr Co Have a #CX Strategy? No, Really http://t.co/PkqiV3Zx #OutsideIn
     — 2:17 PM Sep 5
    from TweetChat
  • @SonyaRuzheva I never thought of doing this weekly -- intriguing idea. I sure had fun so who knows? #OutsideIn
     — 1:29 PM Sep 5
    from TweetChat
  • Thanks everyone! #OutsideIn
     — 12:59 PM Sep 5
    from TweetChat
  • A8: And the reason we have this opportunity is because of all the people who love #CX – so thanks! :-) #OutsideIn
     — 12:57 PM Sep 5
    from TweetChat
  • A8: Plus we’re getting ready for our 2 #CX Forums in November: LA & London. It’s crazy but fun. #OutsideIn
     — 12:56 PM Sep 5
    from TweetChat
  • A8: And @KerryBodine just had a post in the @WSJ CIO Journal. That speaks to how IT execs are into #CX now, too. #OutsideIn
     — 12:56 PM Sep 5
    from TweetChat
  • A8: Broad range of interest. I had a by-lined post in @Forbes last week. #CX for business mainstream. #OutsideIn
     — 12:55 PM Sep 5
    from TweetChat
  • A8: Seriously, we’ve also been getting a lot of press, which is really cool. #OutsideIn
     — 12:55 PM Sep 5
    from TweetChat
  • A8: Had to tell my family "Well, you've had a good run but..." :-) #OutsideIn
     — 12:55 PM Sep 5
    from TweetChat
  • A8: I already feel tired just thinking about my travel schedule... #OutsideIn
     — 12:54 PM Sep 5
    from TweetChat
  • A8: @KerryBodine & I are going on the road for speeches & to help people get their cos. to understand #CX #OutsideIn
     — 12:54 PM Sep 5
    from TweetChat
  • A8: It’s been really great. So many people out there care about #CX as we do and they’ve been enthusiastic about the book #OutsideIn
     — 12:53 PM Sep 5
    from TweetChat
  • @davegray Yes, @rackspace should be on the list! #OutsideIn
     — 12:52 PM Sep 5
    from TweetChat
  • A7: AND pls learn how 2 make the biz case for #CX projects. Even if you’re #OutsideIn your CFO & CEO want to see ROI in proposals
     — 12:51 PM Sep 5
    from web
  • A7: You need your customers more than they need you. Write that down and post it where you’ll see it every day. #OutsideIn
     — 12:50 PM Sep 5
    from TweetChat
  • A7: But if I have to pick I’m going w 2 pieces of #OutsideIn advice. The 1st is inspired by Kevin Peters of @OfficeDepot
     — 12:49 PM Sep 5
    from web