Forrester Blogs
  • Join me 4 a webinar 3/27, 1pm ET w/ @Mattersight abt #CX challenges, & the ROI of #behavior analytics . Register: http://t.co/qAkNnsQIua
     — 6:19 PM Mar 15
    from TweetDeck
  • "@Teleperformance: Fours steps to improving customer service operations http://t.co/bsCZ6dVHI6 with @forrester"
     — 7:21 PM Mar 14
    from Twitter for BlackBerry®
  • Register now! Learn how to scale & manage customer service channels with @moxiesoft http://t.co/dLbLXZtG4N #custserv #custexp
     — 5:33 PM Mar 12
    from TweetDeck
  • Thanks #sap for a good show. I learned a lot about your #crm products
     — 7:38 PM Mar 7
    from Twitter for BlackBerry®
  • RT @BrianVellmure: 1 of the challenges that ppl will face relying on new #SAP HANA analytics is gathering & weighing data accurately. #crm
     — 12:44 PM Mar 6
    from TweetDeck
  • From #Gartner: #CRM top spend in 2013-2014: http://t.co/7K9wgL6Hlu
     — 12:42 PM Mar 6
    from TweetDeck
  • Customer value intelligence and account intelligence solutions built on HANA are geared to the biz user to quickly make decisions #crm
     — 12:35 PM Mar 6
    from TweetDeck
  • AT #SAP insider, learning about how HANA integrates to #CRM for predictive decisioning that drives real biz results.
     — 12:33 PM Mar 6
    from TweetDeck
  • No single channel dominance: RT @customerthink: Beyond multi-channel: The rise of the omni-channel consumer http://t.co/9kN6J4Ot2M
     — 6:40 PM Mar 5
    from TweetDeck
  • @zappos empowered agents have no SLAs for calls, can send small gifts and do the right thing for customers. #custserv
     — 6:38 PM Mar 5
    from TweetDeck
  • @zappos: no script, no call time restrictions, no sales, no upselling #custserv; #parafest
     — 6:33 PM Mar 5
    from TweetDeck
  • RT @JimLundy: @kateleggett @zappos hey Kate, how are things? So far so good!
     — 6:32 PM Mar 5
    from TweetDeck
  • Core values: ones that you hire and fire on. @zappos #parafest
     — 6:19 PM Mar 5
    from TweetDeck
  • Hugo Chavez dies at 58: http://t.co/8sZ92MuLnD
     — 6:19 PM Mar 5
    from TweetDeck
  • Listining to how Zappos delivers great #custserv at #parafest. Culture drives great results
     — 6:18 PM Mar 5
    from TweetDeck
  • A quiet customer is not necessarily a happy customer. Are they using your software? Are they engaged? #custserv @ParaFest
     — 12:53 PM Mar 5
    from web
  • #parafest Tailor+ personalize your #custserv to the persona of your customer. A bakery's needs are vastly different than a software co.
     — 12:47 PM Mar 5
    from web
  • What are the metrics that #parature customers use? First response, internal quality controls, self-service to live service effectiveness
     — 12:36 PM Mar 5
    from web
  • #parature customers rely on knowledge management to empower their customers to be self sufficient #custserv
     — 12:31 PM Mar 5
    from web
  • Back at #Parafest: Fireside chat with NASCAR, ACS, EPA and Thomas Reuters about #custserv best practices
     — 12:18 PM Mar 5
    from TweetDeck