Forrester Blogs
  • Natalie Petouhoff
    RT @mzingasupport: Its not rocket science, the notion of empowering empoyees. Why it escapes us. #CRMJAM | Afraid they might tell the truth?
     — 3:00 PM Mar 24
    from TweetDeck
    - Natalie Petouhoff
  • Natalie Petouhoff
    RT @jayhawkscot: @drnatalie Does caring + engaging => emotional involvement => irrationality =>complexity? #customerservice rules! #crmjam
     — 2:59 PM Mar 24
    from TweetDeck
    - Natalie Petouhoff
  • Natalie Petouhoff
    RT @kitson: @drnatalie #Salesforce.com/Twitter relevant, w/r/t corporate #scrm #CRMjam #crm | most CS vendors @ doing social -why SFDC?
     — 2:59 PM Mar 24
    from TweetDeck
    - Natalie Petouhoff
  • Natalie Petouhoff
    RT @drnatalie: RT @vanbael: Power to the people! #crmjam | what's up with discounting people? #SCRM
     — 2:58 PM Mar 24
    from TweetDeck
    - Natalie Petouhoff
  • Natalie Petouhoff
    RT @vanbael: Power to the people! #crmjam | yeah.. I think that is the bottom line... people, yet that's not how we run companies #SCRM
     — 2:57 PM Mar 24
    from TweetDeck
    - Natalie Petouhoff
  • Natalie Petouhoff
    RT @susank: @jayhawkscot Wowing your customers should always be top of mind. #crmjam
     — 1:50 PM Mar 24
    from TweetDeck
    - Natalie Petouhoff
  • Natalie Petouhoff
    R CxO paying attention 2 what customers R saying in social net? and changing their business? #CRMJam #SCRM
     — 1:50 PM Mar 24
    from TweetDeck
    - Natalie Petouhoff
  • Natalie Petouhoff
    Do socialmedia channels deliver the message that customers R not happy, faster than other channels? #SCRM #CRMJam
     — 1:49 PM Mar 24
    from TweetDeck
    - Natalie Petouhoff
  • Natalie Petouhoff
    RT @Ultimus_BPM: @drnatalie negative experiences travel quicker than good | that 's why I think social is making the difference #crmjam
     — 1:48 PM Mar 24
    from TweetDeck
    - Natalie Petouhoff
  • Natalie Petouhoff
    RT @Ultimus_BPM: @drnatalie hold cust experience in high regard- negative experiences travel quicker than good experiences #crmjam |yes
     — 1:47 PM Mar 24
    from TweetDeck
    - Natalie Petouhoff
  • Natalie Petouhoff
    RT @PatriciaMejia: Do we need to paint the picture 4 them? Seems those facts get lost in face of Wall Street decisions #CRMJam #SCRM
     — 1:47 PM Mar 24
    from TweetDeck
    - Natalie Petouhoff
  • Natalie Petouhoff
    RT @PatriciaMejia: @drnatalie CxOs need to paint a picture = qual. service = drives revenue but creates lasting brand equity. #CRMJam #SCRM
     — 1:46 PM Mar 24
    from TweetDeck
    - Natalie Petouhoff
  • Natalie Petouhoff
    It seems the #CRMJam village is in violent agreement. How do we get others 2 C what we C? #SCRM #customerservice
     — 1:45 PM Mar 24
    from TweetDeck
    - Natalie Petouhoff
  • Natalie Petouhoff
    As DonPeppers would say, What is ROC? Return on customer #SCRM #CRMJam
     — 1:44 PM Mar 24
    from TweetDeck
    - Natalie Petouhoff
  • Natalie Petouhoff
    Why don't CxO get the conversation we R having in the #CRMJam? #SCRM @customerservice
     — 1:44 PM Mar 24
    from TweetDeck
    - Natalie Petouhoff
  • Natalie Petouhoff
    If you had 1 piece of advice for CxO- on value of customer experience, what would U tell them? #CRMJam #SCRM
     — 1:43 PM Mar 24
    from TweetDeck
    - Natalie Petouhoff
  • Natalie Petouhoff
    RT @passion4process: Will recession force firms 2 invest more $$$ 2 improve cust experience #crmjam |experience > lower prices (2/2)
     — 1:41 PM Mar 24
    from TweetDeck
    - Natalie Petouhoff
  • Natalie Petouhoff
    RT @passion4process: Will recession force firms 2 invest more $$$ 2 improve cust experience #crmjam |Yes - data shows customers value (1/2)
     — 1:41 PM Mar 24
    from TweetDeck
    - Natalie Petouhoff
  • Natalie Petouhoff
    RT @Cohen8150: 3 co tapping feedback: Choice Hotels, http://bit.ly/cYuzfR, QVC http://bit.ly/8YbMAt, Wendy's, http://bit.ly/cCTceJ #crmjam
     — 1:39 PM Mar 24
    from TweetDeck
    - Natalie Petouhoff
  • Natalie Petouhoff
    RT @JohnFMoore: @drnatalie People do not scale. Need Systems /Processes #CRMJam #SCRM |YES! but if design is bad, experience is bad
     — 1:39 PM Mar 24
    from TweetDeck
    - Natalie Petouhoff