• Welcome back to the team, Paul! What Paul will be covering at Forrester: http://bit.ly/b4rUi2
     — 4:02 PM Jun 4
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  • RT @hmanning: Deadline tomorrow for submitting Voice of the Customer award nominations: http://blogs.forrester.com/andrew_mcinnes
     — 11:30 AM Jun 3
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  • My teleconference this afternoon at 1pm ET: US Consumer Sat With Web-Store Shopping http://bit.ly/a0XCXc. Forr clients, come listen!
     — 9:15 AM May 27
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  • Forrester's store-to-Web shopping satisfaction data makes Internet Retailer's daily news: http://bit.ly/cku0sk
     — 4:46 PM May 21
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  • US consumers report low satisfaction with Web-store shopping experiences http://bit.ly/9dRbLs
     — 2:39 PM May 18
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  • We're hiring an RA on the customer experience team. Great entry-level position -- I was an RA as my first job here. http://bit.ly/9HGbgk
     — 2:03 PM May 18
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  • Half of consumers say they would be open to a chat invite, but few accept http://bit.ly/cZAqt0
     — 1:03 PM May 11
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  • RT @jonmrich: New Rules on Sunscreen Are Coming … After Summer http://bit.ly/9uk2MK
     — 10:21 AM Apr 27
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  • It's sad that overweight Americans necessitate oversized furniture production: http://bit.ly/dCyGpG
     — 11:03 AM Apr 26
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  • Ah, the irony: Trying to post about LaZBoy's recliners for the obese, but Twitter is "over capacity."
     — 11:01 AM Apr 26
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  • At Danvers Bank, they do wear jeans! http://bit.ly/bVGVwh (thanks @Danversbank for correcting me)
     — 3:41 PM Apr 16
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  • @Danversbank I love the jeans! Maybe you can include this great initiative in your radio ads, too.
     — 3:40 PM Apr 16
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  • Maybe lava grills will be the new thing http://bit.ly/d5Q4aB Does this count as turning lemons into lemonade?
     — 12:05 PM Apr 16
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  • Radio ad for Danvers Bank touting their non-bank-iness but says they still wear suits. Maybe they should just wear jeans.
     — 5:36 PM Apr 15
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  • Returning laptop bought for research project. Agent offered $25 credit to keep it. When I refused, $35. Interesting tactic.
     — 4:50 PM Apr 14
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  • Author of new book "Making Ideas Happen" guest posted on @unclutterer http://bit.ly/cfImM2 (Scott & I went to elementary school together!)
     — 10:44 AM Apr 14
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  • What is the point of a coupon to a sporting goods store that excludes every major golf brand?
     — 4:59 PM Apr 13
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  • Note to employees at the dry cleaners: "It is important to greed customers!"
     — 5:46 PM Apr 12
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  • I'm currently reviewing PC buying experiences for an upcoming report. I've already got great stuff to write about.
     — 2:14 PM Apr 7
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  • Forrester launched a new analyst blog platform, and here's my new blog: http://bit.ly/ajUxTY
     — 1:49 PM Mar 12
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