Forrester Blogs
  • How To Create Real Value Through Branded #Mobile Experiences http://forr.com/iajWj3 #custexp
     — 12:03 PM Apr 11
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  • @TDBank_US's new Auburn, Maine #callcenter looks swanky! Great pix. http://bit.ly/hkcheZ
     — 11:54 AM Apr 11
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  • @samsternjones Shouldn't you be paying attention to some design presentations right about now?? I guess they're riveting. ;-)
     — 11:50 PM Apr 9
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  • Latest issue of Touchpoint #servicedesign journal available for Kindle: http://amzn.to/i94sXb
     — 11:28 AM Apr 9
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  • @OverlapSF hi, can't wait to talk! DM me with your contact info and let's plan to chat soon!
     — 11:36 AM Apr 7
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  • doctor called re: appt reminder, added that there's a giants game that day so I may need extra travel time pre/post appt. nice #custexp
     — 1:29 PM Apr 6
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  • Convenient mobile services offer immediacy, simplicity, and (most importantly) context #FMF11
     — 7:27 PM Apr 5
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  • The first SMS was sent in 1992, the first MMS in 2002. #FMF11
     — 7:14 PM Apr 5
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  • @JulieAsk: Convenient mobile services become marketing engines. #FMF11 #servicedesign
     — 7:12 PM Apr 5
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  • Consumers will adopt new products and services that are more convenient than existing ones. #custexp #FMF11
     — 7:09 PM Apr 5
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  • @JulieAsk: Mobile has the potential to be even more disruptive than the Internet has been over the past 15 years #custexp #FRM11
     — 7:07 PM Apr 5
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  • @jmcquivey explains a virtuous cycle: HOW we connect -> WHAT we connect -> HOW we EXPERIENCE #FMF11 #custexp
     — 5:30 PM Apr 5
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  • Marketers need to share customer feedback across the org -> again, collaborate with #custexp folks, who are also doing this! #FMF11
     — 12:48 PM Apr 5
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  • Marketers need to create a map of key cross-channel pathways taken by your customers -> collaborate on this with #custexp folks! #FMF11
     — 12:44 PM Apr 5
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  • @Fedex customers want seamless experiences across channels and control over shipping times/rates #FMF11
     — 12:35 PM Apr 5
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  • @Corning working to improve the retail #custexp via a mobile shopping companion that drives in-store sales. #FMF11
     — 12:32 PM Apr 5
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  • First #custexp mention at #FMF11: Ford looks to improve the #CX through its digital marketing efforts.
     — 12:24 PM Apr 5
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  • Heading over to Forrester's Marketing Forum! #FMF11 I'll be looking for the overlap of #marketing and #custexp
     — 9:43 AM Apr 5
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  • My financial advisor called to wish me a happy birthday. How's that for a great customer experience!! #custexp
     — 7:07 PM Apr 4
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  • RT @GOOD: Google wins #AprilFools Day: Google "helvetica" <- I'm a sucker for a good typography joke
     — 8:57 PM Apr 1
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