Forrester Blogs
  • Simple & elegant root cause analysis -> RT @madameela: The five whys and birds‘ poop http://zite.to/lteYv1 (via @designthinkers)
     — 12:10 PM May 5
    from TweetDeck
  • You can’t customer experience yourself out of a failing business model #custexp
     — 10:26 AM May 4
    from TweetDeck
  • Two #Forrester posts in #HBR feature on Creating a Customer-Centered Org http://forr.com/e4yofa #CX #custexp
     — 11:55 AM Apr 27
    from HootSuite
  • My latest post -> RT @HarvardBiz: Focus on Your Customer's Customer http://s.hbr.org/ebJV8J #custexp #servicedesign
     — 9:02 AM Apr 27
    from TweetDeck
  • My latest post, a B2B2C story -> RT @harvardbiz: Focus on Your Customer's Customer http://s.hbr.org/ebJV8J
     — 8:05 AM Apr 27
    from HootSuite
  • @jamin Hope you enjoyed Regina! Looking forward to chatting tomorrow.
     — 8:26 PM Apr 25
    from web
  • #Forrester workshop: Transforming Your Firm's #CustExp, May 11 in NYC http://forr.com/gTC8vQ
     — 8:40 AM Apr 22
    from HootSuite
  • @blainekid Thanks! And nice meeting you. Let me know if there's anything I can help with as a follow up.
     — 2:09 AM Apr 22
    from HootSuite
  • #Forrester's Paul Hagen in #HBR on the The Rise of the Chief Customer Officer http://bit.ly/gw7pyn #custexp
     — 3:00 PM Apr 18
    from TweetDeck
  • Nominations for #Forrester 's 2011 #VoC Awards are due this Friday April 22 http://forr.com/vocaward #custexp
     — 9:01 AM Apr 18
    from HootSuite
  • Join my teleconf on May 18: Building a strategic #CallCenter that supports your brand & biz http://forr.com/gMzpbf #custexp
     — 1:45 PM Apr 15
    from web
  • Just one week left to apply for #Forrester 's Voice Of The Customer Awards 2011 http://forr.com/vocaward #custexp
     — 11:09 AM Apr 15
    from web
  • @MrStickdorn I'm enjoying #TiSDT. Interested in chatting for an upcoming #Forrester report? If so, DM me your email addr. Thanks!
     — 8:49 PM Apr 14
    from web
  • Seize your opportunity for big-time brand differentiation through the #CallCenter #CustExp http://forr.com/geShsG
     — 8:00 AM Apr 14
    from HootSuite
  • Join me at the #Forrester #custexp forum June 21-22 in NYC http://forrester.com/cxpforum #CXP11
     — 2:48 PM Apr 13
    from TweetDeck
  • @jkembel I had ramen in Japan w chicken and eggs. They called it "mother and child." Ouch.
     — 11:06 AM Apr 13
    from TweetDeck
  • RT @forrester: workshop: Creating Effective #Mobile #CustExp April 21 in Cambridge, MA; here's a sneak peek http://forr.com/fme5uv
     — 3:44 PM Apr 12
    from TweetDeck
  • How To Create Real Value Through Branded #Mobile Experiences http://forr.com/iajWj3 #custexp
     — 12:03 PM Apr 11
    from TweetDeck
  • @TDBank_US's new Auburn, Maine #callcenter looks swanky! Great pix. http://bit.ly/hkcheZ
     — 11:54 AM Apr 11
    from TweetDeck
  • @samsternjones Shouldn't you be paying attention to some design presentations right about now?? I guess they're riveting. ;-)
     — 11:50 PM Apr 9
    from TweetDeck