Forrester Blogs
  • My latest post: Why Seth Godin's #ServiceDesign Tips Miss The Mark http://forr.com/mfQXs0 #CEM #CustExp #Forrester
     — 9:57 AM May 24
    from web
  • @wandac I had a great time, too! Wonderful dinner + ideas + conversation. Thanks!
     — 9:48 AM May 24
    from TweetDeck
  • If you're attending the #CallCenter for Financial Services conf this week, please say hello! I'm speaking on Weds. http://bit.ly/lPGHRX #CEM
     — 9:00 AM May 23
    from HootSuite
  • The pill bottle that calls u (with @Varolii tech) when u miss a dose -- super cool! http://bit.ly/43nH7G #servicedesign
     — 7:05 AM May 23
    from HootSuite
  • Would love feedback from #servicedesign folks on my customer experience ecosystem post: http://forr.com/l9KfW1 #CustExp
     — 5:00 AM May 23
    from HootSuite
  • RE: @driessen I agree that social media has made this connection to end customers much more transparent. I also think… http://disq.us/20s74q
     — 10:51 PM May 21
    from DISQUS
  • RE: hi Jack, From my conversations with ANA, I'm confident that Francisco didn't mean "owning the passenger" way you'… http://disq.us/20s4z2
     — 10:38 PM May 21
    from DISQUS
  • @Andrew_Reise: #CustExp is a process <-- so true from both the customer and internal perspectives
     — 5:52 PM May 20
    from TweetDeck
  • @Andrew_Reise Thanks for the high energy convo today! Love talking shop with you guys and looking forward to meeting up at #CXP11
     — 5:30 PM May 20
    from TweetDeck
  • @augieray awww, miss you too, truly!
     — 2:03 PM May 20
    from TweetDeck
  • Reminder: My #Forrester teleconf "Building A Strategic #CallCenter" is today 1pm ET http://forr.com/gMzpbf #CustExp #CEM
     — 10:53 AM May 18
    from web
  • RT @bkwalker: Reading: Want Loyalty? Improve Your Call Cntr Customer Exp by @kerrybodine http://bit.ly/mMAd1w (sub req.) #agilecommerce
     — 2:29 PM May 17
    from TweetDeck
  • Preview my Cust Exp Ecosystem keynote at #Forrester's #CustExp Forum NYC June 21-22 http://forr.com/l9KfW1 #CXP11 #CEM
     — 8:46 AM May 17
    from HootSuite
  • Join my #Forrester teleconf: Building A Strategic #CallCenter this Weds May 18 http://forr.com/gMzpbf #CustExp #CEM
     — 8:55 AM May 16
    from HootSuite
  • Customer experience is a team sport. #CEM #CustExp
     — 9:10 AM May 12
    from HootSuite
  • Join my #Forrester teleconf: Building A Strategic #CallCenter next Weds May 18 http://forr.com/gMzpbf #CustExp #CEM
     — 8:50 AM May 12
    from HootSuite
  • Come join my talk on User-Centered Design at the #CallCenter For Financial Services conference on May 25 in Dallas http://bit.ly/k5mEiF
     — 3:45 PM May 11
    from TweetDeck
  • My latest post: The Root Of Most #CustExp Problems http://forr.com/l9KfW1 #CEM
     — 10:33 AM May 9
    from TweetDeck
  • Jazzed about @tealeaf’s #callcenter integration and its impact on #custexp + revenue.
     — 3:31 PM May 6
    from TweetDeck
  • #Forrester workshop next week: Transforming your firm's #CustExp on May 11 in NYC http://forr.com/gTC8vQ #CEM
     — 12:21 PM May 5
    from web