Forrester Blogs
  • @fjord @ScottEwings @Guehenno I'd love to get a briefing from you and hear more about your work! Email briefings@forrester.com to set it up.
     — 5:04 PM Jun 27
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  • @dhashc hmm... we should talk! If you're interested in a phone chat, DM me your email and we'll set up a time to connect.
     — 2:13 PM Jun 27
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  • The Customer Experience Ecosystem - Visualized! http://t.co/6bssmhG #custexp #servicedesign #CXP11
     — 10:24 AM Jun 27
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  • @jdolfi Thanks, Jason! I had fun up there, too. ;-) Let me know if you have any follow up questions I can help with.
     — 4:21 PM Jun 24
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  • @rrogowski_cxp Thanks! Really missed you at the event. Hope everyone is doing well!!
     — 3:18 PM Jun 23
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  • If you attended @Forrester's #CXP11, you can ACCESS my keynote slides here: http://forr.com/lkZvTT
     — 3:17 PM Jun 23
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  • @jasonsbradshaw Hi, here's the link to the preso: http://forr.com/lkZvTT You'll need your PIN from the event welcome email.
     — 3:14 PM Jun 23
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  • @ANiederer I hope so! ;-) Changing expectations definitely one factor. Makes sense that Gen Y & Mills have diff expectations than older gens
     — 3:10 PM Jun 23
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  • @mkelm Great! Let me know how it goes or if you have questions along the way.
     — 8:50 AM Jun 23
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  • @thatgirlsab Glad to hear you're taking the ecosystem back to your org! If you need any help, let me know.
     — 5:48 AM Jun 23
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  • @Ballyfool Glad you enjoyed it! Np on the tough questions -- Harley TOLD you to ask them. ;-)
     — 12:35 PM Jun 22
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  • @johnlally Yeah, I've connected a few times with @Jamin about your service design practice. Keep me up to date with your case studies!
     — 12:34 PM Jun 22
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  • @jasonsbradshaw Yes... But I'm not sure where. Let me find out and get back to you.
     — 12:30 PM Jun 22
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  • @SB_416 Sure thing! I just sent a note to our inquiry folks - they'll help us find a time to chat.
     — 12:29 PM Jun 22
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  • @kimkrogstad hmm... Not sure what the hold up is. I just emailed your sales rep. Hope to chat soon!
     — 12:27 PM Jun 22
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  • Whew! I think I answered all the #CustExp ecosystem questions from Twitter. If you've got more, just let me know! #CXP11
     — 12:18 PM Jun 22
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  • @avtex Thanks! Really glad that you enjoyed it.
     — 12:10 PM Jun 22
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  • @YahooThurry Thanks, Brad! :) Talk to you back in SF.
     — 12:09 PM Jun 22
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  • @kcSherstobitoff Wow, that sounds like a question better suited for a phone call than a tweet! Feel free to set up an inquiry with me #CXP11
     — 12:07 PM Jun 22
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  • @bhardu I didn't quite understand your question about customer choices and pain points...
     — 12:04 PM Jun 22
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