Forrester Blogs
  • Treat every week like it's #SharkWeek. http://t.co/mK2gMBc
     — 10:29 PM Jul 31
    from web
  • @Choypw @Choypw Btw, 61% of US online adults are what #Forrester calls "willing co-creators" forr.com/qgPlgd
     — 6:33 PM Jul 30
    from web
  • @Choypw Btw, 61% of US consumers are what #Forrester calls "willing co-creators" http://t.co/NzJk1cU
     — 6:28 PM Jul 30
    from web
  • @Choypw Love that quote. You don't ask them directly. Indirect questions and exercises reveal the answers.
     — 6:22 PM Jul 30
    from web
  • @Choypw Why would a customer want to fill out a survey? Be part of a focus group? Write a product review? People have lots of motivations.
     — 6:20 PM Jul 30
    from web
  • @Choypw Its role also depends on what yr goal is. Create the next game-changer? Or make incremental improvements to customer experience?
     — 5:47 PM Jul 30
    from web
  • @Choypw #cocreation isn't just about asking customers what they need. It's about working with them collaboratively. Facilitation is key.
     — 5:45 PM Jul 30
    from web
  • RE: Thanks, Jeanne.  It's funny -- I get so much resistance from clients when I suggest customer involvement outsid… http://disq.us/2re04u
     — 12:47 PM Jul 26
    from DISQUS
  • @m_middlebrook That's a great idea. We typically do this in a pretty low-tech way (no printed template), but I'll see what I can do!
     — 11:09 AM Jul 25
    from web
  • My latest post: How Fidelity Co-Creates Its Customer Experience Ecosystem http://t.co/C59jZV2 #CustExp #CEM #CX
     — 10:50 AM Jul 25
    from web
  • @robinbeers Great! Looking forward to meeting you in person, not just over a teleconf. :)
     — 12:56 PM Jul 15
    from Twitter for iPhone
  • Join my teleconf, The Customer Experience Ecosystem, tomorrow 1pm ET, 18:00 UK time: http://t.co/rJpZWrT #custexp #cx #cem #CXP11
     — 10:54 AM Jul 12
    from web
  • How Southern Water Mapped Its #CustExp Ecosystem http://t.co/pin8Z2p #servicedesign #cxp11
     — 8:09 AM Jul 11
    from web
  • Did u miss my @Forrester #CXP11 keynote? Here's a VIDEO clip: http://forr.com/m6pGCb #CustExp #CEM #CX
     — 8:40 AM Jul 6
    from HootSuite
  • @dhashc Looking forward to it! However, it will prob be first week of August before I'm able to come up for air.
     — 9:33 PM Jul 5
    from web
  • My latest post: Get A Grip On Your Customer Experience Ecosystem http://forr.com/m6pGCb #CustExp #CXP11 #CEM #CX
     — 9:43 AM Jul 5
    from TweetDeck
  • @sirteace DM me your email address and we'll set up a time to chat
     — 12:55 PM Jun 28
    from TweetDeck
  • @sfritz11 Glad you like it! DM me your email address and I'll send you a larger version.
     — 7:50 PM Jun 27
    from TweetDeck
  • @sirteace Most ideas do. Got anything specific in mind?
     — 5:14 PM Jun 27
    from TweetDeck
  • @fjord @ScottEwings @Guehenno I'd love to get a briefing from you and hear more about your work! Email briefings@forrester.com to set it up.
     — 5:04 PM Jun 27
    from TweetDeck