• Cloud Keys An Era Of New IT Responsiveness And Efficiency: James Staten and I wrote this vision of the future of... http://t.co/0782KurD
     — 5:54 AM Nov 26
  • In the Rush to Mobile, Where are the Web Content Management Vendors?: This is a co-authored blog post by Forrest... http://t.co/dbCi44Q0
     — 1:17 AM Nov 26
  • Market Consolidation In The CUstomer Service Space - A Slew Of Companies That No Longer Exist: I know the custom... http://t.co/aFs3iSF1
     — 8:16 PM Nov 24
  • Keep Calm And Analyze Big Data: Big Data - It screams, it cries, it's ugly, it's beautiful, it's honest, it lies... http://t.co/HRSW39YR
     — 10:57 AM Nov 20
  • SWISS Provides Content In Context To Enhance In-Flight Experience: Whenever I fly, I'm an inveterate gawker -- g... http://t.co/OXlyGS7e
     — 6:08 PM Nov 19
  • An Interactive Discussion About Digital Customer Experience Strategies: Over the past year, we've been discussin... http://t.co/ZZhyuhdO
     — 3:04 PM Nov 19
  • TechnoPolitics Podcast: The Future Of Identity Management With Eve Maler: Come again? You mean to tell me that E... http://t.co/p8CG1jZf
     — 12:02 PM Nov 19
  • Calling All Hadoop Vendors: We are inundated with client inquiries about #BigData. Clients want to know everythi... http://t.co/GdNSD1Nn
     — 6:37 PM Nov 17
  • Common Mistakes In The Era Of Digital Disruption: "Yep, we're doing it wrong." That's what one front office deve... http://t.co/FcgfmUQK
     — 1:09 PM Nov 14
  • Interested in being part of #Forrester research about #ALM? If so, please contact Vivian Brown (vbrown@forrester.com).
     — 10:05 AM Nov 13
    from web
  • How to Build A Business Case For Customer Service Investments: Building a business case for customer service inv... http://t.co/2lJ7WhrZ
     — 10:54 PM Nov 11
  • TechnoPolitics Podcast: Mobile First Means Service In Your Customers' Pocket: Forrester Vice President and Princ... http://t.co/cW1UceWb
     — 2:44 PM Nov 11
  • Stars Matter: The Secrets of Successful App Developers.: I posted a note yesterday that's been a long time comin... http://t.co/So7gH0ia
     — 9:31 AM Nov 9
  • Digital Experience Implementation Partners: Turn The Odd Couple into the Power Couple: We've already established... http://t.co/9nInHcrV
     — 11:35 AM Nov 8
  • Big Data Is No BuzzWord - It's Real: Big Data is driving disruptive change across the economy in business such a... http://t.co/WuBWhElR
     — 1:09 PM Nov 7
  • Q: Which Apps Should I Move to the Cloud? A: Wrong Question: Out of all the inquiries I get from Forrester enter... http://t.co/KWEFYxdf
     — 5:39 AM Nov 6
  • WCM and Digital Experience Projects: Like Snowflakes, Each A Little Different: In a recent post I shot down the ... http://t.co/HihohZRJ
     — 6:24 PM Nov 5
  • Customer Service Tips For Today's Digital World: Today, the gap between customers' expectations and the service ... http://t.co/HmyIlJD8
     — 9:46 AM Nov 5
  • Red Prairie Acquires JDA: New Mountain Capital, the owner of Red Prairie, the demand sensing and supply chain e... http://t.co/Gdc7JSQs
     — 5:12 AM Nov 5
  • INFOR challenges ERP Duopoly: Some of my readers know that I worked in my career before Forrester, in product ma... http://t.co/eV9vYDga
     — 4:41 AM Nov 5