Forrester Blogs
  • Art Schoeller: the #ITIL 2011 business relationship manager role has a part to play in extended enterprise #IOF11
     — 11:43 AM Nov 9
    from Twitter for iPhone
  • Art Schoeller: self service, information access, collaboration & transactions are all target areas for extended enterprise activity #IOF11
     — 11:31 AM Nov 9
    from Twitter for iPhone
  • Art Schoeller: I&O needs to move from solid utility, through trusted supplier, to partner player. Start to map out ext'd enterprise #IOF11
     — 11:24 AM Nov 9
    from Twitter for iPhone
  • @ValaAfshar I agree. But the emphasis is needed within I&O right now.
     — 11:22 AM Nov 9
    from Twitter for iPhone
  • Art Schoeller: choices are do nothing, take the middle road, or intentionally embrace the extended enterprise #IOF11
     — 11:20 AM Nov 9
    from Twitter for iPhone
  • Art Schoeller: The age of the customer requires you to leverage all of your resources ... Internal and external #IOF11
     — 11:16 AM Nov 9
    from Twitter for iPhone
  • @jimbofin @matthewkburrows it was @riChchestMat that coined #back2ITSM
     — 11:15 AM Nov 9
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  • @G2G3 you are making me feel bad now ;)
     — 11:11 AM Nov 9
    from Twitter for iPhone
  • Art Schoeller - think differently: using gaming to solve an AIDS related issue. Solved in 3 weeks what scientists couldn't in 15 yrs #IOF11
     — 11:10 AM Nov 9
    from Twitter for iPhone
  • Art Scholler of @Forrester is about to start talking about unlocking the potential of the extended enterprise #IOF11
     — 11:04 AM Nov 9
    from Twitter for iPhone
  • @momskij @racheldines @christiankane @sbalaouras @arj @colsen08 the cricket is a paying delegate? It is asking questions.
     — 10:14 AM Nov 9
    from Twitter for iPhone
  • Mark Rasch: security is still the biggest concern with cloud #IOF11 #FSF11
     — 9:48 AM Nov 9
    from Twitter for iPhone
  • Mark Rasch: How much budget should be spent on security? We should be asking ... What is the value of what we are protecting? #IOF11 #FSF11
     — 9:47 AM Nov 9
    from Twitter for iPhone
  • I'm hoping that Mark Rasch says something like "we need entry point security not end point security" #IOF11 #FSF11
     — 9:43 AM Nov 9
    from Twitter for iPhone
  • Mark Rasch: private clouds are not as cloudy as other clouds <<< made me chuckle #IOF11 #FSF11
     — 9:40 AM Nov 9
    from Twitter for iPhone
  • Mark Rasch: need to embed security. Security is everyone's job in IT #IOF11 #FSF11
     — 9:34 AM Nov 9
    from Twitter for iPhone
  • Mark Rasch: Security needs to enable customer experience not adversely affect it #IOF11 #FSF11 ... Showing that we respect your privacy
     — 9:30 AM Nov 9
    from Twitter for iPhone
  • Mark Rasch, CSC: talking about how security needs to be baked-in rather than bolted on #IOF11
     — 9:26 AM Nov 9
    from Twitter for iPhone
  • Paul Hagen: businesses fail to leverage frontline employee "customer knowledge" ... Help desk and field support people anyone? #IOF11
     — 9:23 AM Nov 9
    from Twitter for iPhone
  • Paul Hagen: IT people need to seek out customers and show they are interested. How can we help? #IOF11
     — 9:20 AM Nov 9
    from Twitter for iPhone