Forrester Blogs
  • Did Hell Freeze Over? Not Yet, But It's Getting Cold! | Forrester Blogs http://t.co/iApe5W5m #apple #macs
     — 12:57 PM Nov 11
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  • Eveline Oehrlich: Business to IT ... this is not a treadmill delivery program it's a fitness project #IOF11 #ITSM
     — 3:34 PM Nov 10
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  • Eveline Oehrlich: great use of an exercise machine to show how the business and IT look at value differently. Get fit vs. use stats #IOF11
     — 3:31 PM Nov 10
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  • @chrisdancy @raesmaa @itsmfukceo I expected it to be a link to Craig'sList
     — 2:53 PM Nov 10
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  • Wayne Jones, of IFF: don't be afraid to revisit a decision if things change #IOF11 #ITSM
     — 10:05 AM Nov 10
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  • Wayne Jones, of IFF: deliver continuous improvement and deliver often, "over communicate" #IOF11
     — 10:05 AM Nov 10
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  • Wayne Jones, of IFF: we will work harder to make the customer experience better, even if we make it harder for us #IOF11 #ITSM
     — 10:01 AM Nov 10
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  • Wayne Jones: after all we'd done we still saw the world from an IT perspective. Real change happened when we took a cust perspective #IOF11
     — 9:59 AM Nov 10
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  • Wayne Jones: customer survey feedback classic ... "you guys must be from Star Trek, I can't understand what you are saying" #IOF11 #ITSM
     — 9:56 AM Nov 10
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  • Wayne Jones, of IFF: looking at Help Desk trends was really valuable #IOF11
     — 9:55 AM Nov 10
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  • Wayne Jones: PCs used to be refreshed based on "noise" from individuals rather than need #IOF11 #ITSM
     — 9:52 AM Nov 10
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  • Wayne Jones, of IFF: 3 improvement programs ... WAN migration/clean up, server consolidation, initiated a managed PC program #IOF11
     — 9:51 AM Nov 10
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  • Wayne Jones, of IFF: virtually everything we did outside the data center was different (by locale) #IOF11 #ITSM
     — 9:49 AM Nov 10
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  • “@VanessaAlvarez1: Weren't delivering world class service but were paying world class prices #IOF11” - Wayne Jones of IFF
     — 9:44 AM Nov 10
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  • Wayne Jones, of IFF: we reorganised into IT supply and demand organisations ... We'd never really focused on demand before #IOF11
     — 9:42 AM Nov 10
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  • IT Support and the end user: the customer vs. consumer debate has kicked off again .... http://t.co/dt5JHWx9 #ITSM #customer #grrr
     — 9:35 AM Nov 10
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  • “@SophieDanby: Funniest thing I have heard all week: "how do you create a hashtag?". The question was from a Marketing Executive...” oh well
     — 9:30 AM Nov 10
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  • .@staten7: Finally engage the business to understand how to use the technology even more #IOF11
     — 9:28 AM Nov 10
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  • .@staten7: Longer term - engage EA on the right way to use new techs, engage security and risk team, determine what tech to leverage #IOF11
     — 9:27 AM Nov 10
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  • .@staten7: Recs - engage your empowered leaders, use the tools they use, understand the bus reasons, identify next steps for success #IOF11
     — 9:24 AM Nov 10
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