• “@glennodonnell: Dinner last week with @bmcsoftware at #OLA in #Miami ..." <<< OLA? That #ITIL gets everywhere :/
     — 8:39 AM Nov 14
  • @AndiMann @michael_keen we need entry point management (the prerequisites to access a service) not end point management (device focus) IMHO
     — 9:52 PM Nov 13
  • Didn't realise that I followed so many CA people ... Lots of tweets from #caworld
     — 9:21 PM Nov 13
  • @riChchestMat think was something about trying to download directly to an iPad and iPhone in the US. Available on both now.
     — 8:43 PM Nov 13
  • @ServiceSphere meh ... you (well your link) told me earlier that indexed search is dead anyway
     — 4:46 PM Nov 13
  • .@jimbofin ... Well you were top 2 mins ago :/
     — 4:37 PM Nov 13
  • Just searched for "ITSM blog" and guess whose came top in Google @jimbofin? http://t.co/DrZN1y53
     — 4:35 PM Nov 13
  • @EwanToo and upmarket is upnorth for going to the market?
     — 4:33 PM Nov 13
  • A month on from the BlackBerry outage, I wonder how much has changed? How Not To Deal With IT Service Failure http://t.co/VFj8kfDq old blog
     — 4:29 PM Nov 13
    from TweetMeme
  • @EwanToo like Iceland ads are normally top stuff ;)
     — 4:21 PM Nov 13
  • @riChchestMat can't see it iTunes yet :(
     — 3:43 PM Nov 13
  • @andrewspoeth afraid not. I believe the decision was to do a separate analyst event this year (July). By a pool in Miami instead :)
     — 2:01 PM Nov 13
  • @ServiceSphere cool ... I need more poolside listening :)
     — 2:00 PM Nov 13
  • @ServiceSphere is it on iTunes soon? Cheers :)
     — 1:54 PM Nov 13
  • “@KevinLGrimes: "People come for the content; they stay for the community." @lovettjj #ca_cls #caworld” <<< great statement and sentiment
     — 1:51 PM Nov 13
  • Funny how lots of little "failures" can seem as bad as or worse than one big failure #justsayin #ITSM #service
     — 12:24 PM Nov 13
  • It's not where you are when you start, it's where you end up #ITSM #random #justsayin
     — 12:18 PM Nov 13
  • @jimbofin is YAY a new #ITIL acronym?
     — 9:31 AM Nov 13
  • @jimbofin did you just use the word "yay"?
     — 9:20 AM Nov 13
  • @DuffGalleries just by the pool for now. Looking forward to a shopping trip later ... I'm so sad.
     — 1:27 PM Nov 12