Forrester Blogs
  • Is #ITSM the Rome of IT? All roads seem to lead there and it definitely isn't built in a day #random
     — 9:18 AM Nov 28
    from HootSuite
  • @ibmiguy much more than the technology though ... all about people skills and mindsets IMO.
     — 9:17 AM Nov 28
    from HootSuite
  • Service catalog >>> Ask yourself: is it an IT initiative (we think we should), jumping on an #ITSM fad, or responding to business drivers?
     — 8:02 AM Nov 28
    from HootSuite
  • As with all "service credits" though, I'd personally rather have the service.
     — 7:44 AM Nov 28
    from HootSuite
  • @servicesphere I agree that he is right, I just think that the right way of doing things isn't working. We need to try something different.
     — 7:43 AM Nov 28
    from HootSuite
  • Kudos to Barclaycard re CS "failure". My replacement card arrived the next day plus received a "sorry" call & a not-insignificant a/c credit
     — 7:41 AM Nov 28
    from HootSuite
  • The @theitskeptic questions #Back2ITSM http://t.co/Rw655uGg ... he is right but sometimes doing the right thing is wrong and vice versa.
     — 7:30 AM Nov 28
    from HootSuite
  • @richchestmat calls until 6 then meeting a vendor at 6:30 so no room I'm afraid :(
     — 6:57 AM Nov 28
    from HootSuite
  • @John_G_Moore the poker analogy was just the thinking ... It's not about what you are holding.
     — 6:28 AM Nov 28
    from Twitter for iPad
  • @chrisdancy didn't Charlie take over the reins?
     — 5:53 AM Nov 28
    from Twitter for iPad
  • You Need To Support The People Not The Technology | @Forrester Blogs http://t.co/0UnnObyJ <<< a RT for the people eating turkey last week ;)
     — 5:44 AM Nov 28
    from TweetMeme
  • There should be a game based around the bunkum you can overhear "professionals" speaking on trains ... So much Management BS #random
     — 5:21 AM Nov 28
    from Twitter for iPad
  • Worrying .... I just thought the bin marked Litter actually said Twitter #random
     — 5:19 AM Nov 28
    from Twitter for iPad
  • Hmm ... I've 27 @Forrester blogs but 1 in 10 blog reads are for: Top 20 (OK, 50) ITIL Adoption Mistakes http://t.co/CqDEYviu #ITIL ITSM
     — 7:49 AM Nov 26
    from TweetMeme
  • @chrisdancy I thought you'd spotted some fake tan lovelies from Essex.
     — 7:07 AM Nov 26
    from Twitter for iPad
  • @MacantaConsult @servicesphere @ivormacf oh just the bog standard leg warmer variety.
     — 6:40 AM Nov 26
    from Twitter for iPad
  • @MacantaConsult @servicesphere on the #ITSMWPROW recorded Thurs we reveal that @ivormacf would've become a fitness instructor without ITIL
     — 6:14 AM Nov 26
    from Twitter for iPad
  • BBC News - Mobile phone firms offer better service, Ofcom finds http://t.co/tNRcHaEG
     — 4:50 AM Nov 26
    from Tweet Button
  • @jimbofin I also think that anyone listening and thinking rather than just reading a script might know.
     — 4:48 AM Nov 26
    from Twitter for iPad
  • @G2G3 even I'm allowed out to play at Know11 ;)
     — 4:43 PM Nov 25
    from TweetCaster for Android