Forrester Blogs
  • You data wonks will love this -> http://t.co/O2r3BK21
     — 12:30 PM Feb 3
    from HootSuite
  • @adamstjohn Sure thing! I'm judging the San Francisco Jam and can't wait!
     — 10:40 AM Feb 2
    from TweetDeck
  • Want to learn how to design better customer experiences? Join the Global Service Jam Feb 24-26 http://t.co/r17q1zno #GSJ12 #CustExp #CX #CEM
     — 8:55 AM Feb 2
    from HootSuite
  • At Apple, manufacturing and finance "conform to the will of the design department." http://t.co/MMvvc1WI #CX #CEM #CustExp
     — 9:10 AM Feb 1
    from HootSuite
  • #Forrester's 2012 #CustExp Index shows consumers' expectations are getting higher http://t.co/HIapKcMy #CX #CEM
     — 9:05 AM Jan 31
    from HootSuite
  • Dancing flight attendants create an unforgettable customer experience http://t.co/hjNLnHgd #CX #CEM #CustExp
     — 11:55 AM Jan 30
    from HootSuite
  • @g9ine Very happy to help, Chris! Please let me know if there's anything else I can do. Hope you enjoyed India!!
     — 11:19 AM Jan 30
    from TweetDeck
  • A wall in @_Continuum's office has an 8 1/2" x 11" photo of each of the hundreds of consumers they've spoken with #CX #CEM #CustExp
     — 11:00 AM Jan 30
    from TweetDeck
  • In the NYTimes, @_Continuum's CEO talks about managing an #Innovation and #ServiceDesign firm http://t.co/AddxfeRZ
     — 10:57 AM Jan 30
    from TweetDeck
  • @Lynn_Teo hi Lynn, thanks for reaching out! I know Olaf and the Fjord gang well. Are you bringing #servicedesign to AKQA??
     — 10:44 AM Jan 30
    from web
  • @zackperry hi Zack, not that I know of. But check out http://t.co/A1mdJjKd, based in Canada. Founder is @jessmcmullin
     — 10:32 AM Jan 30
    from TweetDeck
  • @breasy I'm not going to name names. You'll have to decide for yourselves. ;-)
     — 10:59 AM Jan 27
    from TweetDeck
  • @breasy OR, the top European #servicedesign agencies could open US branches...
     — 10:51 AM Jan 27
    from TweetDeck
  • More #Forrester clients asking about #servicedesign, looking for an agency. If yr a US-based SD agency, pls say hi. I'd love to send u work.
     — 10:18 AM Jan 27
    from TweetDeck
  • @dbroward No offense intended to the duct tape. I also like chewing gum, mostly the minty kind.
     — 6:50 PM Jan 19
    from TweetDeck
  • Love it -> Jobs Convinces God to Focus on End User; Life to Improve http://t.co/x5AX6eqg #CustExp #CX #UX
     — 2:22 PM Jan 19
    from TweetDeck
  • Join me and @ronrogowski Jan 19th 1pm ET for a webinar on #Forrester's 2012 #CustExp Predictions http://t.co/VGLQ3yiv #CX #CEM
     — 8:55 AM Jan 13
    from HootSuite
  • Want to know how yr 2012 #CustExp plans compare to others? Take #Forrester's benchmarking survey & find out. http://t.co/6baJPeiS #CX #CEM
     — 8:35 AM Jan 13
    from HootSuite
  • My latest post -> #Forrester's 2012 Customer Experience Predictions http://t.co/eTzBYnhU #CX #CEM #CustExp
     — 10:16 AM Jan 9
    from web
  • Join me and @ronrogowski Jan 19th 1pm ET for a webinar on #Forrester's 2012 #CustExp Predictions http://t.co/VGLQ3yiv #CX #CEM
     — 12:56 PM Dec 21
    from web