Forrester Blogs
  • Clay Richardson
    Not sure what's up w/ Avis at SFO. I always reserve a mid-size and they give me a revved up sports car http://tweetphoto.com/16503944.
     — 1:23 AM Mar 31
    from TweetDeck
    - Clay Richardson
  • Clay Richardson
    Nice briefing from BP Logix today - got to test drive their Process Director platform - loved the project-based modeling feature #lean #bpm
     — 1:18 AM Mar 31
    from TweetDeck
    - Clay Richardson
  • Clay Richardson
    NYTimes: "iPhone App to Sidestep AT&T" http://s.nyt.com/u/Q6l | Sounds too good to be true. Will have to check this out myself...
     — 6:55 PM Mar 26
    from API
    - Clay Richardson
  • Clay Richardson
    @ashish_bhagwat Please do.
     — 4:48 PM Mar 26
    from TweetDeck
    - Clay Richardson
  • Clay Richardson
    @rhirsch LOL. True. Guess I really should not be complaining. I think it got up to 70* this week in DC :-) #son_of_snowpocalypse
     — 4:48 PM Mar 26
    from TweetDeck
    - Clay Richardson
  • Clay Richardson
    You gotta be kidding me, did I just hear the weatherman forecast snow flurries for today in DC? #snowpocalypse
     — 7:10 AM Mar 26
    from TweetDeck
    - Clay Richardson
  • Clay Richardson
    Collaboration highlighted as top priority in Forrester "The State Of Enterprise Software And Emerging Trends:2010" ttp://bit.ly/9CO9Gj #bpm
     — 9:12 PM Mar 25
    from web
    - Clay Richardson
  • Clay Richardson
    @ashish_bhagwat Here's the deck: "What BPM Suite Market Consolidation Means For Business Process Pros" http://bit.ly/dd6PHd #bpm
     — 3:01 PM Mar 25
    from web
    - Clay Richardson
  • Clay Richardson
    Presenting on "Lean BPM In Action" at Serena Federal Day in DC today. Packed house. Guess agencies are also feeling heat to get lean. #bpm
     — 8:46 AM Mar 25
    from TweetDeck
    - Clay Richardson
  • Gene Leganza
    @quiet_listening Thx Andre.It is interesting that there's actually some synergy btwn the user exp POV and the EA view. Different roles, tho.
     — 4:00 PM Mar 24
    from HootSuite
    - Gene Leganza
  • Clay Richardson
    @jennifer_dubow Here's the link to the receipts website that WholeFood uses: http://bit.ly/aO6fGO. You have to first sign up at WF #crmjam
     — 2:05 PM Mar 24
    from TweetDeck
    - Clay Richardson
  • Clay Richardson
    @jennifer_dubow Social BPM focuses on leveraging the internal social network to improve business processes... including frontline #crmjam
     — 2:04 PM Mar 24
    from TweetDeck
    - Clay Richardson
  • Clay Richardson
    @ashish_bhagwat Very good point. Social is really baked in and assumed at this point across all disciplines... #crmjam
     — 1:56 PM Mar 24
    from TweetDeck
    - Clay Richardson
  • Clay Richardson
    RT @the_spinmd: An Open Apology to Redmonk's @cote: http://bit.ly/dzhmBT #funny
     — 1:53 PM Mar 24
    from TweetDeck
    - Clay Richardson
  • Clay Richardson
    @chrisabutler a lot of populist fervor in here ;-) #crmjam
     — 1:48 PM Mar 24
    from TweetDeck
    - Clay Richardson
  • Clay Richardson
    @jennifer_dubow wonder if that's why they share the reciept data w/ customers. love the site, can analyze how much i spent on tofu #crmjam
     — 1:47 PM Mar 24
    from TweetDeck
    - Clay Richardson
  • Clay Richardson
    @ptripp Agree. Most of the customers I speak to about BPM implementations are focused on improving customer service
     — 1:45 PM Mar 24
    from TweetDeck
    - Clay Richardson
  • Clay Richardson
    I like co-ownership model @JohnFMoore threw out. Made me think of WholeFoods and how they provide your receipts online for analysis #crmjam
     — 1:42 PM Mar 24
    from TweetDeck
    - Clay Richardson
  • Clay Richardson
    Will recession force firms to invest more $$$ to improve cust experience (i.e., costs less to keep customers than to find new ones)? #crmjam
     — 1:37 PM Mar 24
    from TweetDeck
    - Clay Richardson
  • Clay Richardson
    @cmooreforrester lol. i almost forgot those two things still existed ;-) #crmjam
     — 1:32 PM Mar 24
    from TweetDeck
    - Clay Richardson