Forrester Blogs
  • @JordanStocker Thanks so much! Glad you enjoyed it.
     — 12:00 PM Sep 21
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  • @michaeltartar Sure thing! Thanks for joining the conversation.
     — 11:59 AM Sep 21
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  • @KerenLitani hi Keren, Thanks for the invitation. DM me your email address and I'll be in touch.
     — 11:59 AM Sep 21
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  • @wytzer ... and therefore I'd consider #WOM part of the brand experience, but not necessarily the #custexp. #lithcast
     — 2:45 PM Sep 20
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  • @wytzer I'd count #WOM as part of Discover (1st step of the customer journey) but that's not really an interaction w/the company #lithcast
     — 2:43 PM Sep 20
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  • RT @michaeltartar: Lesson#3 : quality of channels offered to customers is key, they must be easy access #lithcast #socialmedia #lithcast
     — 2:37 PM Sep 20
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  • RT @michaeltartar: Lesson#2: customer have social interaction at every step of their customer journey #lithcast #socialmedia #lithcast
     — 2:27 PM Sep 20
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  • RT @michaeltartar: Lesson#1: focus on the quality of all customer interactions #lithcast #socialmedia #lithcast
     — 2:26 PM Sep 20
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  • RT @LithiumTech: Revelation: Customers expect you to treat them like theyre treated at Starbucks, Zappos & Disney via @kerrybodine #lithcast
     — 2:26 PM Sep 20
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  • @adamqureshi Wow! So glad to hear that. Let me know if u have any questions about it.
     — 7:33 PM Sep 19
    from Twitter for iPhone
  • @SF_Chief Thanks, Jakob!
     — 7:32 PM Sep 19
    from Twitter for iPhone
  • @BMC_APM great! Glad you enjoyed it. Thanks again for joining us.
     — 7:30 PM Sep 19
    from Twitter for iPhone
  • Join me and @lithiumtech for a webinar: #CustExp Advantage with #Social Support, Wed Sept 20 2pm ET http://t.co/YAUfJaY8 #CX
     — 3:56 PM Sep 19
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  • The rockstars at @neolane are at it again, this time with a song about the #social enterprise: http://t.co/8jYXFKYm
     — 12:59 PM Sep 19
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  • 1 more hour until #Forrester's FREE #CustExp webinar with me and @hmanning about our new book #OutsideIn http://t.co/hpFEbpRh #CX #CEM
     — 12:55 PM Sep 19
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  • The first of two FREE #Forrester #CustExp webinars starts in 30 min, the second at 2PM ET http://t.co/0jHi2Rda #CX #CEM #OutsideIn
     — 8:31 AM Sep 19
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  • A facelift for your #VOC surveys >> Making forms and surveys awesome http://t.co/dkJKH5jm #CX #custexp
     — 9:11 AM Sep 18
    from HootSuite
  • RT @natmunshi: I just registered for @hmanning & @kerrybodine's webinar on Sept 19 about their new book #OutsideIn http://t.co/hpFEbpRh #CX
     — 8:56 AM Sep 18
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  • My latest post >> Co-Create Great Experiences With Your Customers http://t.co/RmVQVzoP #OutsideIn #CustExp #CX
     — 8:55 AM Sep 17
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  • Join @hmanning & me Weds Sept 19 for a FREE webinar about #custexp & what it means for your biz http://t.co/hpFEbpRh #CX #CustExp
     — 8:45 AM Sep 17
    from HootSuite