Forrester Blogs
  • Briefing with #InsightSquared offer #SaaS #BI for very small end of #SMB market. Fill a functionality need for #SFDC customers. #CRM
     — 2:06 PM May 15
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  • Briefing with #Pegasystems. Now offer #next-best action solution for both inbound adn outbound #mkting #CRM
     — 2:03 PM May 15
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  • #Deloitte #Digital announced to today. I got preview last week. Moves them deeper into digital engagement #ddftw http://t.co/aJZYRUFH
     — 6:18 PM May 14
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  • Speaker roster for #CRM Evolution 2012 event. Aug. 13-15 #NYC #scrm #custserv, #CX, #BPM http://t.co/BjI7wMxN
     — 2:33 PM May 14
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  • Briefing with #Coveo. Provides composite view of customer info via unified indexing technology. Primary use cases #custserv #CRM #PLM
     — 12:31 PM May 14
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  • #Deloitte #Consulting makes #MktgTech play with announcement of #deloitte #digital offering #mobile #social.#web content mgmt. #CRM
     — 8:33 AM May 14
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  • Briefing with #RochTech. Offers #cloudmate in-context help solution to support user adoption of #sfdc apps = increased #SFA productivity
     — 9:00 AM May 9
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  • Getting ready to attend #deloitte #analyst day. Interested to hear their POV on #business #transformation #CRM #scrm #digital #mkting
     — 8:57 AM May 9
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  • Join me for webinar on Mobile #CRM Best Practices w #verivo tomorrow 1 p.m. EDT
     — 11:00 AM May 2
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  • @nezproc : you have to wait until the report comes - then all will be revealed
     — 5:09 PM Apr 27
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  • Briefing: #LatticeEngines. Very interesting application of #BigData to drive #sales productivity. Delivered as a service #SaaS #CRM #sales
     — 2:28 PM Apr 27
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  • Just finished final scoring for #Forrester #CRM #Wave. Evaluated 18 vendors against 411 criteria. Report will out June. #sales #CX
     — 2:28 PM Apr 27
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  • Just finished final scoring for #Forrester #CRM #Wave. Evaluated 18 vendors against 411 criteria. Report will out June. #scrm, #CX
     — 2:22 PM Apr 27
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  • Briefing: #LatticeEngines. Very interesting application of #BigData to drive #sales productivity. Delivered as a service #SaaS #CRM #SFA
     — 2:16 PM Apr 27
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  • Briefing: NexJ #CRM. They continue to win deals in #wealth mgmt. and insurance using flexible architecture, process integration. #BPM #CX
     — 2:14 PM Apr 27
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  • join me today a 12 p.m. East for #Forrester webinar: Top 13 #CRM trends for planning in 2012 http://t.co/spzRjT3k #CX #CEM #BI #BPM
     — 8:10 AM Apr 27
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  • Join me April 27 to discuss top #CRM trends for planning in 2012 and beyond http://t.co/tPwLUqK3 #Forrester #scrm #cx #CEM #BPM
     — 12:04 PM Apr 24
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  • From Mad Men To Math Men @bobthompson #Forrester #CI Forum highlingts http://t.co/Ulj9AxEh #customerthink
     — 4:46 PM Apr 23
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  • @ferrons - yes- Forrester has been using the term CXM - you should search our site for reports - me , Brian Walker, Stephen Powers rgds
     — 11:50 AM Apr 22
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  • #Oracle doubles down on the convergence of #CRM and #CX at their analyst day.
     — 6:01 PM Apr 20
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