Forrester Blogs
  • Its raining in paradise today. First rains of the season #notcrm
     — 11:47 AM Oct 25
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  • @mickaellefebvre thanks Michael!
     — 11:46 AM Oct 25
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  • Why pay attention to your #custserv? Because it will impact your revenue -in a quantifiable way. #Forrester blog: http://t.co/BDJ5ttbF #CRM
     — 1:07 PM Oct 22
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  • Why pay attention to your #custserv? Because it will impact your revenue -quantifiably. New #Forrester blog: http://t.co/BDJ5ttbF #CRM
     — 7:06 PM Oct 21
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  • Home, after a long week.
     — 12:52 AM Oct 20
    from Twitter for BlackBerry®
  • @jhammond says to focus+customize on the front end+biz processes. Buy all the systems of record #forrester #forrforum
     — 11:08 AM Oct 19
    from Twitter for BlackBerry®
  • What is the future of app software development. @jhammond tells us at #forrester's #add forum-multichanneln mobile, open
     — 10:59 AM Oct 19
    from Twitter for BlackBerry®
  • At #forrester's #ADD forum in Orlando; listening to how big data can have real biz benefits
     — 9:57 AM Oct 19
    from Twitter for BlackBerry®
  • From @destinationCRM: dCRMblog: Customer Service Tips for Today’s Digital World. New #Forrester blog http://t.co/1gGXV2RW #custserv #crm
     — 5:10 PM Oct 16
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  • DreamForce musings, a month late. New #Forrester blog: http://t.co/ln1ccxLw #Custserv
     — 12:20 PM Oct 16
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  • salesForce DreamForce musings and a brief take on the #servicecloud: A month late. New #Forrester blog: http://t.co/ln1ccxLw #Custserv
     — 12:18 PM Oct 15
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  • Uh oh, delayed again out of Dallas!
     — 7:54 PM Oct 11
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  • @juliebhunt thanks. That was sweet
     — 5:25 PM Oct 11
    from Twitter for BlackBerry®
  • @AmericanAir You can get my flight here on time. AA 472!
     — 4:56 PM Oct 11
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  • At the Houston airport, waiting for my delayed #AA flight to Dallas
     — 4:40 PM Oct 11
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  • Join me for lunch to discuss the intelligent enterprise with @DnB in Houston today: Register: http://t.co/XeIHzYVK #CRM; #data
     — 10:30 AM Oct 11
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  • Off to Houston to talk about #mdm and bad data effects on #custserv and #crm with @DnB.
     — 4:51 PM Oct 10
    from Twitter for BlackBerry®
  • It is always interesting to discuss #mdm strategies with clients and #dnb #crm
     — 2:18 PM Oct 9
    from Twitter for BlackBerry®
  • On my way to boston to talk about #mdm and data quality for #crm
     — 1:50 PM Oct 8
    from Twitter for BlackBerry®
  • Sitting in a session titled migration from #Siebel to #Fusion at #oow12. Looking forward to understanding how to do this #CRM
     — 3:32 PM Oct 4
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