Forrester Blogs
  • "@apmcinnes: OptumInsight: Bonusing reps on #CX scores created wrong behavior. Now bonus on response rates. Reps using #VoC" true!
     — 9:02 PM Nov 14
    from Twitter for BlackBerry®
  • Thank you @aspect for an informative and well managed analyst day! Much appreciated #custserv
     — 8:57 PM Nov 14
    from Twitter for BlackBerry®
  • @Aspect R+D investments being driven by changing consumer behavior, new channels, and focus on #CX #custserv #aspectsummit
     — 1:54 PM Nov 14
    from TweetDeck
  • RT @pauloncc: Heavy @AspectUC executive presence. Very much appreciated. #AspectSummit #custserv #cctr Agreed!
     — 1:19 PM Nov 14
    from TweetDeck
  • At the @Aspect analyst conference. Good momentum with a renewed focus on #CX delivered via the contact center #custserv
     — 12:56 PM Nov 14
    from TweetDeck
  • Arrived in phoenix for the Aspect analyst day. #custserv
     — 11:13 PM Nov 13
    from Twitter for BlackBerry®
  • Join @Jacada and me on reaching customers through mobile at 9am PT on 11/15. Register: http://t.co/2aenIiQR #CRM #Custserv
     — 4:04 PM Nov 13
    from TweetDeck
  • How 2 build a business case 4 #custserv investments. New @Forrester blog: http://t.co/QDzZifjG #CRM
     — 11:03 PM Nov 11
    from TweetDeck
  • This I like !! RT @jowyang: Sign of the times, Navy Seals punished 4 gving secrets 2 ...Electronic Arts 4 cmputr games http://t.co/HFaG3mPb
     — 3:49 PM Nov 9
    from TweetDeck
  • Working on an assessment framework for #custserv for @Forrester. Its a toolkit to pinpoint your strengths are areas of opportunity.
     — 3:43 PM Nov 9
    from TweetDeck
  • Interesting in mobile #Custserv & why it matters? Join me on 11/15 at 9am PT. Register: http://t.co/ino7wUD7 #CRM
     — 3:37 PM Nov 9
    from TweetDeck
  • @stationsix Thanks. Let me know if you need additional info about #custserv trends
     — 4:02 PM Nov 8
    from TweetDeck
  • Not 2 late 2 join my webinar in an hour w/ @virtualHold. Abt improving the #CX w/ multichannel callback #custserv: Reg http://t.co/kdayGA87
     — 1:01 PM Nov 8
    from TweetDeck
  • #Custserv #Tips For Today's Digital World. New #forrester blog: http://t.co/r5TqmNaj #CRM
     — 2:14 PM Nov 7
    from TweetDeck
  • @AvanadeNews My pleasure!
     — 2:12 PM Nov 7
    from TweetDeck
  • Done for the week! What a long week it was. Taking a long break to go walk my dog.
     — 5:34 PM Nov 2
    from TweetDeck
  • Join me for a webinar with @zendesk on 11/13 on why great #cx in #custserv matter. Register at: http://t.co/m2ComL4C
     — 12:52 PM Nov 1
    from TweetDeck
  • Funny! RT @salesforce: A Halloween Exclusive: Customer Service Horror Stories and Survival Tips http://t.co/YI0TkOoI /via @desk
     — 5:25 PM Oct 31
    from TweetDeck
  • Come join me & @zendesk on 11/13 4 a webinar on customer service experiences & y U care abt them. Register: http://t.co/4k1ARUMV #custserv
     — 5:24 PM Oct 31
    from TweetDeck
  • @evanhamilton Dont know what happened. Blog is up now: http://t.co/7WSohShD Thanks for reading about 3custserv
     — 11:48 AM Oct 25
    from TweetDeck