Forrester Blogs
  • Kerry Bodine
    @theaudiguy87 GREAT question! Intertwined at first. But then strategy gets relatively stable, and co-creation continues on. #CXP11
     — 11:22 AM Jun 22
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    - Kerry Bodine
  • Kerry Bodine
    @SamiV Thanks, Sami! Glad you enjoyed it! :)
     — 11:19 AM Jun 22
    from TweetDeck
    - Kerry Bodine
  • Kerry Bodine
    @jaclynknapp Challenges to co-creation: getting buy-in to do it in the first place, realizing that you can't implement ALL ideas. #CXP11
     — 11:17 AM Jun 22
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    - Kerry Bodine
  • Kerry Bodine
    @jdolfi Competitors influence the actions and decisions of your emps, partners, & custs. They're an external force on the ecosytem. #CXP11
     — 11:14 AM Jun 22
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    - Kerry Bodine
  • Jonathan Browne
    Nikon's Dentry's "lowest common denominator" customer model = grandma #CXP11
     — 11:10 AM Jun 22
    from Twitter for BlackBerry®
    - Jonathan Browne
  • Kerry Bodine
    RT @YahooThurry: Touchpoints core of product & servcs, across the D-E-B-A-U-G-R-L livecycle #CXP11 <- Ha, obv never meant as an acronym ;-)
     — 11:10 AM Jun 22
    from TweetDeck
    - Kerry Bodine
  • Jonathan Browne
    Porter Airlines CEO "People want things the way they used to be - but better" #CXP11
     — 10:23 AM Jun 22
    from Twitter for BlackBerry®
    - Jonathan Browne
  • Jonathan Browne
    Drinks with Canadian clients. Great end to Day 1 of #CXP11. Brutal start to Day 2
     — 7:28 AM Jun 22
    from Twitter for BlackBerry®
    - Jonathan Browne
  • Kerry Bodine
    @jenn_peterson Tons of ppl on mats on sidewalk + instructor on the big screen. But no pix. If they're out again tomorrow, I'll snap one!
     — 7:57 PM Jun 21
    from Twitter for iPhone
    - Kerry Bodine
  • Jonathan Browne
    Visit the Forrester community to catch up on what happened at #CXP11 http://t.co/F6C7RqE
     — 6:15 PM Jun 21
    from web
    - Jonathan Browne
  • Jonathan Browne
    Just had an exhausting but inspiring day at #CXP11. The conversations continue tomorrow.
     — 6:14 PM Jun 21
    from web
    - Jonathan Browne
  • Jonathan Browne
    Thanks! @TandemSeven @Forrester @karenmcgrane @mlhaag
     — 6:11 PM Jun 21
    from web
    - Jonathan Browne
  • Jonathan Browne
    Many thanks to the awesome digital experts on my panel at #CXP11 - @karenmcgrane @mlhaag @DavidClarkT7
     — 6:11 PM Jun 21
    from web
    - Jonathan Browne
  • Adele Sage
    Love that Fidelity won a VoC award for making a change to it's IVR! Phone self-service can be good. Congrats, Fidelity! #CXP11
     — 5:59 PM Jun 21
    from TweetDeck
    - Adele Sage
  • Kerry Bodine
    Improving #CustExp is critical to @OfficeDepot's survival and ability to differentiate, says President of NA retail #CXP11
     — 5:48 PM Jun 21
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    - Kerry Bodine
  • Adele Sage
    Peters: customers don't care whether the floors are clean and the shelves are full of inventory. We were asking the wrong questions. #CXP11
     — 5:22 PM Jun 21
    from TweetDeck
    - Adele Sage
  • Adele Sage
    Peters: We need our customers more than they need us. #CXP11
     — 5:20 PM Jun 21
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    - Adele Sage
  • Adele Sage
    Kevin Peters of Office Depot went into the stores himself Undercover Boss style to see what the stores were really like. #CXP11
     — 5:16 PM Jun 21
    from TweetDeck
    - Adele Sage
  • Kerry Bodine
    Great overview of #designthinking by @Fidelity's chief customer officer at @Forrester's #CXP11
     — 12:02 PM Jun 21
    from TweetDeck
    - Kerry Bodine
  • Kerry Bodine
    RT @Msallen: Wow - @USAA has 97- 98% customer retention #CXP11 #CustExp <- Crazy!
     — 10:19 AM Jun 21
    from TweetDeck
    - Kerry Bodine