Forrester Blogs
  • RT @hmanning: You need your customers more than they need you. Write that down and post it where you’ll see it every day. #OutsideIn
     — 1:01 PM Sep 5
    from TweetDeck
  • Is Net Promoter The Ultimate Way To Measure Customer Experience? http://t.co/M010gvEk
     — 1:30 PM Sep 4
    from TweetDeck
  • 43% of US online adults currently use "buy online, pick up in-store" http://t.co/H1wWXESC
     — 12:46 PM Sep 4
    from TweetDeck
  • World Online Population Expected To Reach 3.5 Billion By 2017 http://t.co/spuO4rKs
     — 12:27 PM Sep 4
    from TweetDeck
  • Customers expect a unified, consistent experience across the touchpoints they use when engaging with you. http://t.co/0wSVkqlZ
     — 3:57 PM Aug 30
    from TweetDeck
  • Customer Experience Should Be Part of Your Business http://t.co/cPHGz4Wo
     — 9:28 AM Aug 30
    from TweetDeck
  • "Interactions that engage users fulfill their emotional needs." Customer Experience Builds Brand - QSR magazine http://t.co/qDSa5MEB
     — 4:42 PM Aug 29
    from TweetDeck
  • RT @forrester @Forrester's new book #OutsideIn by @kerrybodine and @hmanning is available today! http://t.co/4qxEHeSs #CX #CustExp
     — 8:17 AM Aug 28
    from TweetDeck
  • Why Your Company Needs Customer-Centric DNA | Forrester Blogs http://t.co/Xkb0C2wY
     — 12:30 PM Aug 24
    from TweetDeck
  • Excerpt from upcoming book #outsidein: How FedEx Revamped Its Brand By Fixing Its "Leaning Tower Of Packages" http://t.co/m8VaUOoW
     — 2:38 PM Aug 21
    from TweetDeck
  • Customer Experience Maturity Defined http://t.co/UKlhvJLP
     — 10:51 AM Aug 21
    from TweetDeck
  • Forrester Research 10 Ways To Improve Digital Experiences http://t.co/bvJSvCzv
     — 12:19 PM Aug 20
    from TweetDeck
  • @t_1_m My pleasure. Glad it was helpful.
     — 12:04 PM Aug 17
    from TweetDeck
  • Recording of 8/16 #Forrester Webinar: The Digital Customer Experience Improvement Playbook now available: http://t.co/lwITrkGn
     — 10:20 AM Aug 17
    from TweetDeck
  • Introducing Forrester's Digital Customer Experience Improvement Playbook Updated post with Webinar link: http://t.co/9l7fIYYL
     — 7:00 PM Aug 16
    from TweetDeck
  • @Clarabridge Thanks for your time today. Very helpful briefing.
     — 3:53 PM Aug 16
    from TweetDeck
  • @jeckman I know what you mean. I've been that guy! Thanks for the laughs today.
     — 2:57 PM Aug 16
    from TweetDeck
  • @jeffcram happy to discuss offline at some point in the near future
     — 2:30 PM Aug 16
    from TweetDeck
  • @jeffcram Sorry I didn't see your "Open Letter" question. I hadn't seen it. I do have a POV but not enough space on Twitter.
     — 2:23 PM Aug 16
    from TweetDeck
  • @DamianMcCabe Great to hear. Thanks!
     — 2:04 PM Aug 16
    from TweetDeck