Forrester Blogs
  • Kerry Bodine
    If you haven't seen your customers' eyes dilate, you haven't TALKED with them. @sgblank #bdsummit
     — 11:06 AM Apr 20
    from Twitter for iPhone
    - Kerry Bodine
  • Kerry Bodine
    The most important corporate culture issues are invisible and are made to be undiscussable. @davegray #bdsummit
     — 8:08 AM Apr 20
    from TweetDeck
    - Kerry Bodine
  • Kerry Bodine
    If you can intellectually understand a different assumption, you don't have to believe it, you just need to try it out. @davegray #bdsummit
     — 8:06 AM Apr 20
    from TweetDeck
    - Kerry Bodine
  • Kerry Bodine
    "If people know what needs to be done, but they're not doing it, that's a culture problem." @davegray #bdsummit
     — 7:40 AM Apr 20
    from TweetDeck
    - Kerry Bodine
  • Kerry Bodine
    Every tool has an opinion -- it's embodied in what it does AND in what it doesn't do. @davegray #bdsummit
     — 7:38 AM Apr 20
    from TweetDeck
    - Kerry Bodine
  • Kerry Bodine
    Fundamental assumptions about how the world works shape our corporate values -- and therefore our corporate cultures. @davegray #bdsummit
     — 7:37 AM Apr 20
    from TweetDeck
    - Kerry Bodine
  • Kerry Bodine
    Most orgs don't have language for talking about anything but behavior -- e.g. not levers, values, or assumptions. @davegray #bdsummit
     — 7:35 AM Apr 20
    from TweetDeck
    - Kerry Bodine
  • Ronald Rogowski
    Don't ask for feedback if you can't handle the truth.
     — 8:04 PM Apr 19
    from TweetDeck
    - Ronald Rogowski
  • Adele Sage
    Thanks @Clarabridge for a great conference. Now on my way home to my beloved Boston #c3rocks13 #bostonstrong
     — 4:10 PM Apr 19
    from Twitterrific
    - Adele Sage
  • Harley Manning
    Surreal: Early AM gun battle a block from where my wife and I used to work, then car chase down street where we lived in Watertown
     — 11:29 AM Apr 19
    from web
    - Harley Manning
  • Harley Manning
    Exciting morning here in Boston area. For my money the best coverage is from http://t.co/TL2QZX2X2T. @AdamGabbett rocks!
     — 11:23 AM Apr 19
    from web
    - Harley Manning
  • Ronald Rogowski
    In a digitally disrupted world, the most important asset you have is a digital customer relationship http://t.co/Jtfg24DgZU
     — 11:06 AM Apr 19
    from TweetDeck
    - Ronald Rogowski
  • Kerry Bodine
    Daaaamn, the #bdsummit chose an amazing conf location. Nothing like being surrounded by the world's priciest cars. http://t.co/8jiDC0FsS8
     — 10:22 AM Apr 19
    from Twitter for iPhone
    - Kerry Bodine
  • Kerry Bodine
    Create customer segments based on their functional, social, and emotional tasks/problems >>Sounds like strategic design personas. #bdsummit
     — 8:12 AM Apr 19
    from Twitter for iPhone
    - Kerry Bodine
  • Kerry Bodine
    "The invincibles" transform (sometimes cannibalize) their own businesses b4 they're forced to. #bdsummit #CX #innovation
     — 7:27 AM Apr 19
    from Twitter for iPhone
    - Kerry Bodine
  • Ronald Rogowski
    The Global eCommerce Opportunity | Forrester Blogs http://t.co/UJObGJYnyE
     — 5:08 PM Apr 18
    from TweetDeck
    - Ronald Rogowski
  • Adele Sage
    Great advice: Package your data for each internal audience in format & language that makes sense to them - Lorraine from Verizon #c3rocks13
     — 4:51 PM Apr 18
    from Twitterrific
    - Adele Sage
  • Adele Sage
    You have to understand your customers and design products that satisfy their needs, says @TheSharkDaymond #c3rocks13
     — 12:09 PM Apr 18
    from Twitterrific
    - Adele Sage
  • Adele Sage
    An ecosystem of vendors support #CX, including @Clarabridge #c3rocks13
     — 11:54 AM Apr 18
    from Twitterrific
    - Adele Sage
  • Adele Sage
    Love the t-shirt at C3! http://t.co/KwwkIa84Av #c3rocks13
     — 11:32 AM Apr 18
    from Twitterrific
    - Adele Sage