Forrester Blogs
  • @amandairel glad you like the soundbites. rewatching an archived webinar or video?
     — 11:28 AM May 9
    from HootSuite
  • How to strengthen your B2B brand with better content distribution- @poneillforr previews his #forrforum speech http://t.co/x0fTIldqmB
     — 9:11 AM May 9
    from HootSuite
  • @davykestens curious: now they know my frequent flyer tier, does twitspark let them tag my username so my future posts are prioritized?
     — 7:51 PM May 8
    from HootSuite
  • RT @hootsuite: Facebook video ads? Coming soon to a newsfeed near you: http://t.co/GUFJSuBGtk
     — 7:44 PM May 8
    from HootSuite
  • @davykestens if one of my better customers was unhappy, i'd probably ask them why.
     — 7:40 PM May 8
    from HootSuite
  • @shammy45 really? power? let's not romanticize it; they would've offered a response 23+ hrs faster had i used a non-social channel
     — 6:39 PM May 8
    from HootSuite
  • turns out @delta has a separate help account, @deltaassist. they've now engaged me, at least. shouldn't take 2 tries and 24 hours, though.
     — 6:31 PM May 8
    from HootSuite
  • @deltaassist this one wasted more than 15 min in total, forced me to spend 2 extra hours at o'hare
     — 6:04 PM May 8
    from HootSuite
  • @deltaassist shouldn't your best not your worst agents be working the skypriority line? i've had other agents process changes in 30 seconds
     — 6:03 PM May 8
    from HootSuite
  • @deltaassist 5958. arrived in time to get 5954 but agent had no idea how to switch. by time she asked for help 10+min later gate had control
     — 6:00 PM May 8
    from HootSuite
  • so @delta replies to compliments but not to customer service issues? interesting twitter strategy.
     — 5:33 PM May 8
    from HootSuite
  • MT @forrester: VIDEO: How will the Database of Affinity change mktg? Forum keynoter @nate_elliott explains http://t.co/aXh01zCDMY #forrforum
     — 8:59 AM May 8
    from HootSuite
  • @mikeamurph they hatched :)
     — 10:59 PM May 7
    from Mobile Web (M5)
  • @mikeamurph thanks for the tweet. go sens. 3-1 soon.
     — 9:53 PM May 7
    from HootSuite
  • @bestiewurst looks like i'm coming to town for canada day - will your currywursterei be open by then?
     — 9:49 PM May 7
    from HootSuite
  • @Delta pls train your ticketing agents better. their computer illiteracy at o'hare cost me a chance to get home early tonight.
     — 6:48 PM May 7
    from Mobile Web (M5)
  • what is the database of affinity? video: http://t.co/RrvCVLvdzP
     — 3:25 PM Apr 30
    from HootSuite
  • MT @bobbirebell: What @nate_elliott wants to hear from Facebook Wednesday when it reports results. http://t.co/ajJFXVZfEX @ReutersInsider
     — 3:13 PM Apr 30
    from HootSuite
  • @robhoward nice! i like it. good to catch up.
     — 4:22 PM Apr 29
    from HootSuite
  • @deniseriopel thanks! glad you enjoyed it
     — 4:22 PM Apr 29
    from HootSuite