Forrester Blogs
  • Kerry Bodine
    RT @MQN1: Customer experience index correlates to willingness to return or recommend.@forrester @kerrybodine #PESummit
     — 5:30 PM May 21
    from TweetDeck
    - Kerry Bodine
  • Tony Costa
    Foursquare for Windows Phone gains Lumia-exclusive AR feature http://t.co/m2H65JTvVB via @engadget
     — 10:51 AM May 21
    from Tweet Button
    - Tony Costa
  • Tony Costa
    BBM Gamble Won't Stop BlackBerry Exodus - Forbes http://t.co/rU7lEi52rY
     — 9:17 AM May 21
    from bitly
    - Tony Costa
  • Tony Costa
    Powermat acquires PowerKiss, plans European wireless charging rollout http://t.co/b9bMasZsvX via @engadget
     — 8:51 AM May 21
    from Tweet Button
    - Tony Costa
  • Tony Costa
    Customer Service Is Next Job for IBM’s Watson http://t.co/ilhIlnCOVZ
     — 8:49 AM May 21
    from Tweet Button
    - Tony Costa
  • Harley Manning
    #CX for health insurers: Q&A w/ VP of Member Experience at UnitedHealth Group. http://t.co/Z0yRFrcI03 #CEM #CXM #CustExp #OutsideIn
     — 8:12 AM May 21
    from web
    - Harley Manning
  • Adele Sage
    Q&A With David Shapiro, VP Of Member Experience For Medicare And Retirement, UnitedHealth Group http://t.co/sBmy5tcYak #outsidein
     — 8:44 PM May 20
    from Tweet Button
    - Adele Sage
  • Kerry Bodine
    @cust_faithful @mbcxp @forrester Simplicity factors into "ease of use," which is the second layer of the #CX pyramid.
     — 11:59 AM May 20
    from TweetDeck
    - Kerry Bodine
  • Ronald Rogowski
    5 Habits Of The Most Creative People | Fast Company http://t.co/DXGYOyNJfU
     — 11:23 AM May 20
    from TweetDeck
    - Ronald Rogowski
  • Kerry Bodine
    @cust_faithful @mbcxp @forrester And if you want to build real cust relationships, they must be rooted in what really makes us human. #CX
     — 8:56 AM May 20
    from TweetDeck
    - Kerry Bodine
  • Kerry Bodine
    @cust_faithful @mbcxp @forrester Because ultimately humans are emotional, irrational creatures.
     — 8:55 AM May 20
    from TweetDeck
    - Kerry Bodine
  • Kerry Bodine
    @cust_faithful @mbcxp @forrester Enjoyability is about connecting with customers on a human, personal, and emotional level. #CX
     — 8:54 AM May 20
    from TweetDeck
    - Kerry Bodine
  • Kerry Bodine
    @cust_faithful @mbcxp @forrester Enjoyability isn't about plastering a smile on customers' faces and sending them skipping down the road.
     — 8:53 AM May 20
    from TweetDeck
    - Kerry Bodine
  • Kerry Bodine
    "Make a Mind-Controlled Arduino Robot: Use Your Brain as a Remote" #WhyILoveTheMakerFaire http://t.co/Myw6pPRVo1
     — 6:50 PM May 19
    from Twitter for iPhone
    - Kerry Bodine
  • Tony Costa
    YouTube's One Channel becoming the standard next month, cut-off date set for June 5th http://t.co/0hsVFIcFNc via @engadget
     — 4:13 PM May 17
    from Tweet Button
    - Tony Costa
  • Ronald Rogowski
    A DVD That Smells Like Domino's Pizza | Creativity Pick of the Day - Advertising Age http://t.co/WFvcLLEFGP
     — 3:09 PM May 17
    from TweetDeck
    - Ronald Rogowski
  • Tony Costa
    Insert Coin: Meta 1 marries 3D glasses and motion sensor for gesture-controlled AR http://t.co/tOdUyzFMgm via @engadget
     — 12:54 PM May 17
    from Tweet Button
    - Tony Costa
  • Ronald Rogowski
    It's Not Gamification, It's How You Use It http://t.co/9L4gPWLLXl
     — 12:13 PM May 17
    from TweetDeck
    - Ronald Rogowski
  • Ronald Rogowski
    Business Model And Brand: Keys To Customer Experience Innovation @forrester blogs http://t.co/xNSmKsvzfx
     — 11:18 AM May 17
    from TweetDeck
    - Ronald Rogowski
  • Ronald Rogowski
    Context Is King In Mobile @forrester Blogs http://t.co/vRSG9zyOM6
     — 11:09 AM May 17
    from TweetDeck
    - Ronald Rogowski