Launching The 6th Annual Forrester & Disaster Recovery Journal Survey

Stephanie Balaouras

 

Each year, Forrester Research and the Disaster Recovery Journal team up to launch a study examining the state of business and technology resiliency. Each year, we focus on a particular resiliency domain: business continuity, IT disaster recovery or crisis management and enterprise risk management. The studies provide BC and other risk managers an understanding of how they compare to the overall industry and to their peers. While each organization is unique due to its size, industry, long-term business objectives, and tolerance for risk, it's helpful to see where the industry is trending, and I’ve found that peer comparisons are always helpful when you need to convince skeptical executives that change is necessary. For better or for worse, it is a fundamental part of human nature to want to go with the herd. For those who are interested, there is a great Freaknomics podcast on the subject called “Riding the Herd Mentality: A New Freakonomics Radio Podcast.”

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The Biggest Risk To BC Preparedness – Third-Party Risk

Stephanie Balaouras

At the recent Disaster Recovery Journal Fall World conference, I gave a presentation of the state of BC readiness. I had some great discussions with the audience (especially about where BC should report), but one of the statistics that really stood out for me and I made it a point to emphasize with the audience, is the state of partner BC readiness.

According to the joint Forrester/Disaster Recovery Journal survey on BC readiness, 51% of BC influencers and decision-makers report that they do not assess the readiness of their partners. If this doesn’t shock you, it should. Forrester estimates that the typical large enterprise has hundreds of third-party relationships – everyone from supply chain partners to business process outsourcers, IT service providers and of course cloud providers. As our reliance on these partners increases so does our risk – if they’re down, it greatly affects your organization’s business performance. And with the increasing availability of cloud services, the number of third parties your organization works with only increases, because now, business owners can quickly adopt a cloud service to meet a business need without the approval of the CIO or CISO and sometimes without the approval of any kind of central procurement organization.

Even among those organizations that do assess partner BC readiness, their efforts are superficial. Only 17% include partners in their own tests and only 10% conduct tests specifically of their critical partners.

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What Are S&R Pros Doing About Data Security And Privacy?

Heidi Shey

Data security consistently tops the laundry list of security priorities because it must. Organizations are collecting data, creating data, using data, and storing data in some way or another. Mishandle data or disregard privacy, and you’ve got a public relations fiasco on your hands with the potential to disrupt business operations or hurt the bottom line.

So, we know that data security is a priority, but what does that mean? What are organizations actually doing here? How much are they spending, and where are they focusing their efforts? And what are they doing about privacy? I’ve dug into data from Forrester’s Forrsights Security Survey, Q2 2012 and data from the International Association of Privacy Professionals (IAPP) to answer these questions in a newly published benchmarks report for our Data Security and Privacy playbook. Note: This is not a shopping list, nor a check list, nor is it a “spend x% on data security because your peers are doing so!” manifesto. This report is meant to be a starting point for discussion for S&R pros within their organizations to take a closer look at their own data security and privacy strategy.

Key findings include:

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Incident Response Isn’t About Point Solutions; It’s About An Ecosystem

Rick Holland

Today EMC announced the acquisition of Silicium Security.  Silicium’s ECAT product is a malware threat detection and response solution.  ECAT did not adopt the failed signature based approach to malware detection and instead leveraged whitelisting and anomaly detection.  Incident response teams can leverage ECAT to quickly identify and remediate compromised hosts.  ECAT joins NetWitness and enVision.  

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When It Comes To Data Security, You Don’t Need A Silver Bullet, You Need A Framework

Stephanie Balaouras

There is truth to the meme, “data is the new oil.” Data is the lifeblood of today's digital businesses, and for economic and even political gain, highly skilled cybercriminals are determined to steal it. Meanwhile, customers around the globe have become highly sensitive to how organizations track, use, and store their personal data, and it's very difficult for security pros to stay one step ahead of changing privacy laws and demands. Plus, as data volumes explode, it's becoming a herculean task to protect sensitive data and prevent privacy infringements (today we talk in petabytes, not terabytes).

Every day, vendors introduce a new product that claims to be the silver bullet to data security challenges. Consider that DLP remains one of the most popular search terms by security pros on Forrester.com. In the case of data security, there is no silver bullet. There is no way to solve the problem without a process framework that outlines how you go about discovering, classifying, analyzing, and then ultimately defending data. Forrester has created a framework to help security pros protect data – we call it the Data Security And Control Framework. If you take a framework approach, you will:

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AVG: What They’re Doing Right, Where They (And Other Vendors) Just Make Noise, And What It Means For S&R Pros

Heidi Shey

I spent a jam-packed day with security software and services provider AVG last week, checking out their 2013 product line-up for free antivirus and paid premium products, and participating in roundtable discussions with press, analysts, and AVG executives about consumer security, mobile, privacy and policy. Here are my reactions to what AVG is doing:

LOVE: Outside in perspective, from both a micro and macro perspective. Most vendors will do and mention the importance of customer experience and feedback, but AVG hammered the point home in every _single_ conversation. On a macro level, AVG is very sophisticated about privacy. They are actively engaged in conversations with governments, are sensitive to the complexity that comes with balancing privacy and national security objectives, and closely follow global privacy policy developments and implications for consumers. Maybe I haven’t been connecting with the right folks from other vendors, but I don’t have these types of conversations often outside of an academic setting.

LIKE: Consumer data (yes, I’m biased here, being the data nerd). AVG has lots of it and it’s all free. This is awesome because it’s a great resource not just for the industry but for other parties to use in education and awareness program design. They’ve done studies across 11 countries for their Digital Diaries studies, surveying parents and kids of different age brackets from 0 to 17 to understand online behaviors and attitudes. Here’s a data nugget that caught my attention: by the time they are two years old, 81% of children have some kind of digital footprint (online photographs, personal data, email and/or social networking accounts). 81%!

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Application Whitelisting Offers A Tantalizing Alternative To Popular "Whack-A-Mole" Antivirus Strategies

Stephanie Balaouras

Guest Post From Researcher Chris Sherman

Traditional antivirus techniques have been fighting a losing battle for years. Popular hacker exploit kits pounce on new vulnerabilities quickly while advanced tools such as polymorphic viruses propagate their malicious intents.  As a result, signature databases (known as “blacklists”) have ballooned in size, causing strain on a company’s infrastructure and endpoint performance. Combined with the fact that antivirus vendors  miss a significant number of the unknown or zero-day threats, many security professionals are left questioning their antivirus-centric approach to endpoint protection.  As the number of malware samples rise, this traditional "Whack-A-Mole" blacklist strategy of signature-based antivirus protection is simply unscalable.

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Managed Service Market Is Growing – Come On In, The Water’s Fine!

Edward Ferrara

I reported that the managed security services market is growing in our recent Forrester Wave™ covering North American managed security service providers. Trustwave just issued a press release that announced 148% sales growth. This is a significant number in anyone’s book. It does point to the increased growth we are seeing as more and more firms consider and adopt managed services to handle some or all of their security requirements.

You can check out Trustwave’s press release here, and the Forrester Wave research hereThe Forrester Wave™: Managed Security Services: North America, Q1 2012 - The Nine Service Providers That Matter Most And How They Stack Up.

Security professionals now realize they can trust their information security requirements to third-party service providers.

CISOs Need To CYA - 'Comprehend Your Assets'

Andrew Rose

I recently went for coffee with a very interesting gentleman who had previously been responsible for threat and vulnerability management in a global bank – our conversation roamed far and wide but kept on circling back to one or two core messages – the real fundamental principles of information security. One of these principles was “know your assets.”

Asset management is something that many CISO tend to skip over, often in the belief that information assets are managed by the business owners and hardware assets are closely managed by IT. Unfortunately, I’m not convinced that either of these beliefs is true to any great extent.

Take, for example, Anonymous’ recent hack of a forgotten VM server within AAPT’s outsourced infrastructure. VM "sprawl" is one of the key risks that Forrester discusses, and this appears to be a classic example – a virtual server created in haste and soon forgotten about. Commonly, as these devices fall off asset lists, they get neglected – malware and patching updates are skipped and backups are overlooked – yet they still exist on the network. It’s the perfect place for an attacker to sit unnoticed and, if the device exists in a hosted environment, it can also have the negative economic impact of monthly cost and license fees. One anecdote I heard was of a system administrator who, very cautiously and very successfully, disabled around 200 orphaned virtual servers in his organisation – with no negative business impact whatsoever.

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Large Telecoms Offer A Full Menu Of Security Services, But Not Without A Little Indigestion

Edward Ferrara

Guest Post From Researcher Chris Sherman

 Last month, Ed and I spent a couple days in Paris with Orange's management team for their annual analyst event. Overall I was impressed with Orange’s innovation in business service offerings as well as their extensive global reach. Many of the large telecoms (Verizon, AT&T, Sprint, etc.) have had to and very much want to expand their business offerings. The telecoms clearly see platform-as-a-service as the natural extension of their core telecom business. Just selling bandwidth is no longer sufficient for these companies, which is in fact now a commodity business. Orange is no exception. This evolution in the telecom business model has been successful due to the industry’s ability to:

  • Offer endpoint and network security optimization solutions coherent with their existing bandwidth business. With their unique vantage point over the network, the telecoms are ideally placed to deliver “clean pipe” Internet service by stopping outside network threats before they reach their customers’ endpoints. For instance, Orange’s DDoS protection service can leverage their large global footprint and control over the infrastructure to gather intelligence and exercise defensive measures farther up the stack than most of their non-telecom competitors.
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