Posted by Roxana Strohmenger on June 14, 2010
I am excited to announce that my first report that draws from our Latin American Technographics® data — entitled Understanding Latin American Online Consumers— is now available. (For Forrester clients who do not subscribe to our Latin American Technographics data, there is a shorter version of the report that you can access here.) I hope that our readers find a lot of valuable takeaways in this report. One aspect I want to highlight here is that understanding the Latin American market requires a long-term commitment.
Although the Internet has been around for almost two decades, Latin American’s active presence in the online world is relatively new. Our data shows that 58% of metropolitan Brazilians and 53% of metropolitan Mexicans are online at least monthly or more. While these may sound like exciting numbers for developing markets, two caveats stand out to me: 1) non-metropolitan populations will have much lower penetration, and 2) consumers in these metropolitan markets are just starting to familiarize themselves with the Internet — as evidenced by their generally lower Internet activity compared with other regions we cover. However, certain trends, such as the use of social media, suggest ways in which companies can connect with certain Latin American consumers online.
Reliable data is one resource that will help you, as market researchers, get familiar with the nuances of this market and understand the degree to which your target customers are engaging with the online world in Latin America. And, regardless of how connected your consumers are today, this market will be evolving as technology and infrastructure develop in the region. If you’re serious about marketing to Latin Americans, you need to continuously follow the development of the Internet culture in Latin America so that you can successfully advise your executives on when and how to implement a digital strategy.
To be successful, keep these three things in mind:
- Be familiar with the factors that will energize Internet growth.
- Determine the correct media allocation mix for your company’s target audience.
- Understand how to connect with your company’s customers within each country.
I hope this report and other findings that I will uncover throughout the year will help you understand how to connect with your target audience and position your company correctly in Latin America.
As always, I welcome any reaction to or comments on the findings and recommendations in the report. Happy reading.
Related Forrester Research
Search Forrester's Blogs
Lead BT Transformation
Develop customer-obsessed strategies to drive growth »
Forrester's CX Index
Predict how actions to improve CX will affect revenue performance.
Measure the customer experiences that matter most »
Free On-Demand and Live Events
Latest events from Forrester analysts, online and in person »