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Rob Brosnan serves Customer Insights Professionals. See the full Analyst bio.
Visit Forrester.com to learn how we make Customer Insights Professionals successful every day.
Follow Rob on Twitter.
Posted by Rob Brosnan on September 29, 2011
The new Amazon Silk promises to speed tablet web browsing. It also provides Amazon's core business with a secret weapon against other retailers. Amazon Silk is essentially a browser that, by default, routes all traffic through a proxy server. Amazon's back end consolidates multiple calls for images, libraries, and cookies into a single request. The proxy can even pre-fetch future page requests by users (think of search results pages).
How does Amazon Silk provide a competitive advantage to Amazon? Each Kindle Fire device is registered with an individual who is known to and maintains an extensive purchase history with Amazon. Amazon Silk allows Amazon to collect the users' browse behavior beyond Amazon-owned web properties. Regardless of where customers make purchases and whether those products are digital or material, Amazon can use the data collected to its advantage.
Amazon's new layer of Customer Intelligence permits it to:
How far could Amazon push the Amazon Silk's advantages? It could:
Few others can or will match Amazon's ecosystem. Apple could deploy a similar browsing proxy with relative ease, but it doesn't have the same internal motivations of Amazon's broad retail business. Android's fractured deployment complicates Google making a similar move. What about Wal-Mart or even Visa?
Comments
Thanks for the post. Silk
Thanks for the post. Silk adds ISP-level visibility to what Amazon already knows about you - brilliant!
I wonder if Google thought of taking the same "proxy server" approach with Chrome.
Many recent examples of companies using apps/devices as vehicles for acquiring data on customer behavior. I blogged about the connection between Google Wallet and bricks-and-mortar purchase data recently (http://blog.cquotient.com).
Chrome does not go as far as Silk.
Hi Rama, thanks for your response. Google ultimately collects far less information than Silk. Matt Cutts has a good post (http://www.mattcutts.com/blog/google-chrome-communication/) that covers Chrome's collection practices.
In short, it does not collect general clickstream data. It does collect URLs and search terms that you type into the Omnibox, and it also sends missing pages (HTTP 404s) to Google (to suggest alternatives).
Thanks for the Matt Cutts
Thanks for the Matt Cutts link - very informative.
http://mykindlefirereview.com
Hi! How do you think Amazon will deal with privacy and security issues regarding the Slim?