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Posted by Reineke Reitsma on November 13, 2009
[Posted by Reineke Reitsma]
Seventy-seven percent of online consumers have Internet, TV, and phone services. Data from our North American Technographics Mobile And Telecom Online Survey, Q3 2009 shows that of this group, about a third receive all three services within a bundle. Consumers who have a triple-play contract have a higher household income and are more likely to have children.
About 80% of consumers are satisfied with the reliability and quality of their phone, Internet, but churn risk is considerable: four out of ten of bundle subscribers say they would consider switching providers if a cheaper price were offered.
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