Turn Customer Feedback Into Action With FeedbackNow

Brands that operate in physical locations are faced with a myriad of experiences to manage across an internal web of people, technology and processes. It can be difficult to surface issues quickly and consistently, as well as to orchestrate fast enough to address issues before customers take notice and they become a risk to your brand.

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Forrester recently acquired FeedbackNow, a maker of physical buttons and monitoring software that companies deploy to measure, analyze, and improve customer experience. Customers can notify businesses of areas of delight or frustration in the moment using a simple and powerful feedback system of red, yellow, and green. Businesses are given this feedback instantly in FeedbackNow’s platform and are able to analyze data for trends, and prioritize and action to improve the highlighted experiences and operations. FeedbackNow enables brands to consistently deliver excellent experience

  • A continuous stream of feedback that updates in real time, with alerts available when feedback drops below acceptable thresholds so that you can solve issues quickly and mitigate risks to your brand.
  • Consultative service from pre-launch to post-launch ensures that you are asking the right questions to gather valuable feedback, optimizing performance and effectively mobilizing your team to address issues.
  • Customizable deployment across physical and digital ensures that you are set up to gather feedback in a manner that is seamless to your brand experience.
  • Powerful analysis tools so that you can identify trends to monitor and opportunities to capitalize on positive feedback.

Leverage Real-Time Insights

FeedbackNow is designed to help you deliver impact across your organization. Communicate results with employees in real time via an advanced alerting system and provide enterprise access to view rich data and trends in our intuitive platform.

FeedbackNow Platform Screenshot

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