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Posted by Rachel Dines on November 6, 2012
A little more than a week after Hurricane Sandy barreled through the Eastern seaboard, I wanted to take a moment and share some of my thoughts on business technology resiliency* and how we fared during this significant weather event. While there are still over a million people without electricity and significant recovery efforts underway, I'm overall impressed with the level of resiliency and preparedness many organizations exhibited during (and since) Sandy. I stress resiliency over recovery here because I believe that is the future of disaster recovery and business continuity. Our official definition is: “The ability for business technology to absorb the impact of any unexpected occurrence without disrupting business operations.”
While almost all companies with a presence in Sandy’s path suffered some level of disruption, most were able to carry on operations. Some examples of the key tenets of a mature business technology resiliency program include:
The landscape has not been completely rosy, however; there are several examples of shortcomings during the storm:
We are working on a more formal analysis of the lessons learned from Hurricane Sandy to publish on the Forrester website, but in the interim, these are my initial thoughts and reactions. We've also made our business technology resiliency playbook free of charge through the end of November. I encourage you to check out the research here (site registration required).
*Forrester defines business technology resiliency as a hybrid discipline combining aspects of disaster recovery, business continuity, backup, high availability, and information security that focuses on maintaining highly available operations, proactively taking steps to improve uptime, and responding to all likely causes of outages.
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