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Posted by Rachel Dines on September 19, 2012
In today’s world of 24x7x365 global operations and competition, downtime results not only in immediate lost revenue and productivity, but also in lasting damage to corporate reputation that erodes customer confidence in your brand. No organization is immune: with ever increasing risks and more dependence on technology, major outages are becoming more common and more costly. We've reached a critical juncture where resiliency is more critical than ever because:
To remain competitive and reduce risks and costs of downtime, infrastructure and operations (I&O) professionals must deliver services that are designed for uptime but prepared for failures. In order to achieve this vision, Forrester recommends that companies evolve from risk management, business continuity, and disaster recovery silos to a holistic approach to business technology resiliency. The more that these silos come together, the more that an organization can achieve business technology resiliency -- the ability to spring back from any kind of disruption in a coordinated fashion.
The transformation from BC/DR to business technology resiliency is not an easy one, which is why we've developed Forrester’s business technology resiliency playbook, which provides you with the necessary tools to clearly define your requirements, assess your capabilities, define your strategy, implement your strategy, and manage it on an ongoing basis. Whatever your resiliency requirements, whether your tolerance for downtime is zero or a few hours, building a business technology resiliency program requires a four-step process:
So where should you start? I recommend that you begin by reading our executive overview for the playbook and our future look, Move Beyond Disaster Recovery And Prepare For Business Technology Resiliency. This will ground you in our definition of business technology resiliency and give you an outlook on what these documents will contribute to your ongoing continuity initiatives. The documents in this playbook are living, so as needed, we will refresh these documents with new data and examples to ensure that you're always getting the most up-to-date information.
So what do you think? How does Forrester’s vision of business technology resiliency compare to yours? And will our playbook be useful? We are interested in your thoughts and feedback as we refine this playbook to help you in your job.
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