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TechnoPolitics Podcast: It's A Sensor-Laden World And You're Just Living In It

Posted by Mike Gualtieri on May 19, 2013

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Sarah Rotman EppsCustomers are becoming hyper-connected. Sensor-laden devices on our bodies, in our homes, in our cars, and virtually everywhere else are creating new opportunities firms large and small. Products such as Google Glass, the Nest home thermostat, and the Nike+ FuelBand are the latest cool kids on the block. Not many people have these yet, but remember that every smartphone and tablet is full of sensors such as accelerometer, GPS, microphone, cameras, temperature, and more. 

Smart Body, Smart World

Forrester Senior Analyst Sarah Rotman Epps says that sensors will power the next wave of innovation and disrupt many industries. We could not agree more. That's why we are thrilled to interview her on this episode of TechnoPolitics. Listen to hear Sarah discuss her Smart Body, Smart World research about how sensors, big data predictive analytics, and psychology will power the next wave of innovation.

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AMD Quietly Rolls Out hUMA – Potential Game-Changer for Parallel Computing

Posted by Richard Fichera on May 19, 2013

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AMD Quietly Rolls Out hUMA – Potential Game-Changer for Parallel Computing

Background – High Performance Attached Processors, Handicapped by Architecture

The application of high-performance accelerators, notably GPUs, GPGPUs (APUs in AMD terminology) to a variety of computing problems has blossomed over the last decade, resulting in ever more affordable compute power for both horizon and mundane problems, along with growing revenue streams for a growing industry ecosystem, most recently joined by Intel’s Xeon Phi accelerators which have to potential to speed adoption even further due to hoped-for synergies generated by the immense universe of x86 code that could potentially run on the Xeon Phi cores.

However, despite any potential synergies, GPUs (I will use this term generically to refer to all forms of these attached accelerators as they currently exist on the market) suffer from a fundamental architectural problem – they are very distant, in terms of latency, from the main scalar system memory and are not part of the coherent memory domain. This in turn has major impacts on performance cost, , design of the GPUs and the structure of the algorithms:

Performance – The latency for memory accesses generally dictated by PCIe latencies, which while much improved over previous generations, are a factor of 100 or more longer than latency from coherent cache or local scalar CPU memory. While clever design and programming, such as overlapping and buffering multiple transfers can hide the latency in a series of transfers, it is difficult to hide the latency for an initial block of data. Even for AMD’s integrated APUs,, in which the GPU elements are on a common die, they do not share a common memory space, and explicit transfers are made in and out of the APU memory.

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Categories:

  • AMD
  • APU
  • ARM
  • GPGPU
  • GPU
  • HPC
  • Intel
  • SOC
  • Servers
  • Web 2.0
  • Xeon
  • Xeon Phi
  • cloud
  • cloud computing
  • hyper-scale
  • image recognition
  • parallel computing
  • x86

Forrester In Your News: Happy Workers = Happy Customers, Windows 8, Software-Defined Data Centers, BYOT China, Mobile Shoppers

Posted by Doug Washburn on May 17, 2013

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What do the top 3% of IT leaders know about workforce computing that you don’t? When will (or won’t) Windows 8 hit critical mass in enterprises? What about software-defined data centers and networks? How can IT support the mobile shopper?

If you’re an IT infrastructure and operations (I&O) professional looking for answers, read below. While I like to believe that www.forrester.com and this blog are your only two sources of information (wink, wink), I’ve handpicked advice and point of view from Forrester analysts quoted over the last two weeks in the The Wall Street Journal, Forbes, National Public Radio, InformationWeek, ZDNet, CIO, Computerworld, and others.

Some articles are very relevant for I&O leaders to act on (e.g.,workforce enablement, Windows 8, software-defined data centers, private cloud), while others offer important marketing and strategy insights for I&O leaders to be aware of (e.g., mobile shoppers, Google Glass, customer intelligence).

Is this useful? Let me know in the comment field below.

Thanks and enjoy your weekend,

Doug

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Very Relevant Business Technology News For I&O Leaders:

The Wall Street Journal
David Johnson
What The Top 3% Of IT Leaders Know About Workforce Computing
May 7, 2013

IDG News Service

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  • Forrester influence

Business Model And Brand: Keys To Customer Experience Innovation

Posted by Kerry Bodine on May 17, 2013

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At Forrester, we define customer experience as how customers perceive their interactions with your company.

Over the past few years, my colleagues and I have written a lot about the perceptions piece of that definition. Here’s a quick overview: Customers’ perceptions occur on three different levels, which we collectively refer to as the customer experience pyramid.  At the base of the pyramid is “meets needs.” Do customers perceive that you’ve met their basic needs and provided value through the interaction? Then we layer on “easy.” Do customers perceive that you’re easy to do business with, or that they have to jump through a bunch of hoops? At the top of the pyramid is “enjoyable.” Do customers perceive that you’re enjoyable to do business with – that you’re connecting with them on some personal, emotional level?

Now let’s talk about the interactions themselves. Customers interact with your company at all stages of the customer journey: discover, evaluate, buy, access, use, get support, leave, and re-engage. But it’s not enough to know that these interactions exist. If you want to shift your customers’ perceptions, you have to examine those interactions on a deeper level. Specifically, you need to look at the types of interactions customers have and the qualities that those interactions embody. And that’s where your business model and your brand come into play.

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No Matter The Mobile Technology, Extend Your Product Packaging To Engage Customers

Posted by Thomas Husson on May 17, 2013

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My colleague Reineke Reitsma recently published a blog on the limited but growing uptake of QR/2D barcodes.

Let’s face reality. Usage is low and marketing execution is poor to date, with too many campaigns that lack a clear consumer benefit and that provide a bad user experience by not offering mobile-optimized content. Today, mobile bar codes are an interesting tactic to engage with early adopters.

However, moving forward, we expect QR codes to gain traction and to be increasingly mixed with other technologies (including radio technologies like NFC) to provide extended product packaging solutions. Bar codes do not have to be just cold, emotionless, black-and-white squares. Solutions now exist to personalize QR codes’ designs and seamlessly mix them into a logo or band chart – even merging QR codes and NFC tags, as in the example below from mobiLead solutions.

The 2D bar code market will follow the same path as the 1D bar code market: fulfilling the need for certified and scalable platforms dealing with millions of standard code generation. Mobile bar code vendors will have to move into scalable mobile engagement platforms, progressively integrating multiple access technologies, such as Near Field Communications (NFC) tags, image recognition, or audio tags such as Shazam, and offering deep analytical tools. Beyond the emerging role of 2D bar codes in sales, we expect a growing number of brands — especially in the nutrition and health space — to systematize the use of bar codes on product packaging. Consumers want access to more product information, and brands can leverage mobile technologies to create a consumer relationship.

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Categories:

  • 2D codes
  • NFC
  • QR codes
  • augmented reality
  • image recognition
  • mobile barcodes
  • mobile engagement
  • mobile tactics
  • product packaging

Streamline Your BI Strategy With Forrester's BI Playbook

Posted by Boris Evelson on May 17, 2013

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CEOs and other senior executives must identify ways to improve their enterprise performance by boosting profitability, raising market share, and leapfrogging competitors. But achieving these objectives is not as simple as just looking at the numbers. What about nonfinancial measures (e.g., customer loyalty and employee satisfaction) that don’t show up in financial accounting? How do you quickly and efficiently get the full 360-degree view of your business?

In order to execute their business strategy, business and IT execs need a business-focused, strategic, and pragmatic way to measure their finances and operations — popularly referred to as business intelligence (BI). Without such measurements — supported by enterprisewide BI deployments — businesses can’t link operational results to strategy. Organizations will also find it difficult to get a coherent view of their internal and external processes, customers, logistics, operations, and finances.

However, most firms struggle with BI strategies and programs because turning data into information is an open-ended concept. They frequently go in the wrong direction because of traditional (and often outdated) views and approaches and a focus on technology instead of business, which results in BI programs that are tactical and only project-based. What these firms need is an approach to BI that, while staying true to the importance of long-term vision and looking across silos, provides the flexibility to accommodate varying levels of resource commitment and the political, historical, and cultural obstacles that BI programs often face. Think of Forrester’s new business intelligence playbook as your BI bible; it should guide your BI decisions every step of the way.

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Huawei’s Enterprise Channel Strategy is Making Progress

Posted by Tirthankar Sen on May 17, 2013

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I was encouraged to see that Huawei had a proper track session on its channel strategy during its 10th Global analyst summit in Shenzhen.  The track is another sign that the company’s enterprise division is maturing and taking the right steps to expand its activities in China as well as globally.

In 2012, Huawei recruited 1,289 distributors, VAPs, and tier 2 channel partners to reach around 3,789 worldwide, which represents growth of 52% in China, Europe, and 26 other key countries globally.  Huawei’s enterprise share of channel sales was around 55% (excludes Operator resale) of its total revenue in 2012, a 32% revenue growth through channels from 2011. Huawei is also starting to build its services and software ecosystems with 700 authorized service partners and 200 ISVs. 

Overall, three key things that stood out to me about Huawei’s partner programs are:  

  • A more structured and well-defined partner program: The partner program has evolved considerably since last year and Huawei is working towards mapping its key accounts and streamlining the account management process.  Through the segregation of 5000+ named accounts (key accounts based on deal size) and defining the customer engagement model for high value accounts, Huawei can bring about the clearer channel architecture that will be required to build an open and successful channel ecosystem.
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Categories:

  • China
  • Huawei
  • IT services
  • PRM
  • Partner enablement tools
  • Sales enablement
  • carrier
  • channel strategy
  • enterprise infrastructure
  • network infrastructure
  • partner strategy

Open Data Is An Asset! New US Federal Guidance For Reaching Its Full Potential.

Posted by Jennifer Belissent, Ph.D. on May 16, 2013

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The recent Executive Order Making Open and Machine Readable the New Default for Government Information and the Office of Management and Budget (OMB) Memorandum Open Data Policy – Managing Data as an Asset have brought much attention to efforts to promote the use of data by the US Federal Government.  In fact, highlights of the US Federal Open Data Project are already impressive.  Many agencies already provide their data in machine-readable formats through APIs, or at least downloadable datasets.  However, I personally measure “highlights” in terms of the use of the data (not by the number of datasets accessible).  And, many organizations already put this data to good uses in health, energy, education, safety and finance.  My recent blog, Open Data Isn’t Just For Governments Anymore, highlighted several examples of companies built on open data.  Think Symcat, Healthgrades, oPower, or even Zillow which has been using public data for a while now.  How many of you have “zillowed” your house, your neighbor’s house or even a colleague’s house?  Be honest.  I have.

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The CIO’s Role In Business Transformation

Posted by Marc Cecere on May 16, 2013

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At our recent CIO Forum in D.C., I had a number of conversations with clients who either had gone through or were going through a business transformation. From our talks, one theme jumped out at me — most CIOs will either lead some part of this transformation or get run over by it. From their perspective, there was no middle ground. To paraphrase one CIO, “There’s no way you can just go along for the ride and not get hurt.”

 A little data first. In a survey Forrester performed for Tata Consultancy Services, approximately 30% of those surveyed responded that the CIO was the most important senior leader in driving or supporting a business transformation; CIOs were rated highest — even above CEOs! With about a third of the sample coming from IT, the numbers were slightly skewed, but follow-up interviews with both business and IT people confirmed the results. To paraphrase the leader of IT strategy from one meeting, “Once past the vision phase, 80% of the work falls to the CIO.”

So why is the CIO asked to do so much in what is essentially a business initiative?

Let’s use KPMG’s Value Delivery Framework to illustrate. In it are five stages of a business transformation — discovery, strategy, road map, implementation, and monitoring — and a number of activities such as program management that span the stages. Of the five stages, implementation requires the greatest effort. From talking with those who have been through it, the greatest implementation challenges are in data, enterprise process redesign, project management, and organizational change management. And for at least the first three areas, IT is the group that is required to commit the most resources to these areas because IT has the greatest depth of experience.

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Hybrid Cloud Future? Too Late!

Posted by James Staten on May 16, 2013

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I've noticed a bit of a disturbing pattern of late in my cloud discussions with clients. They have been talking about hybrid cloud in the future tense. If you are planning for hybrid down the road, I have a wake up call for you. Too late, you are already hybrid. 

If your company has even a single SaaS application in use today I can almost gurantee you it's connected to something inside your data center giving you hybrid cloud. So hybrid isn't a future state after you have a private cloud in place and IT Ops chooses to connect that private cloud to a public cloud. Look at it through the lens of a business process or application service which is composed of different components, some cloud-based, some on-premise. From an Infrastructure & Operations perspective, hybrid cloud means a cloud service connected to any other corporate resource (a back office app, your web site, your intranet, another SaaS app you have under contract and yes, even your private cloud). Any of these types of connections presents the same integration impact - whether you established the connection or not.  If you are like the typical enterprise, that answered our Forrsights Q4 2012 Software Survey, then you have more than six SaaS applications in place today (that you know about) so cloud integration is likely well in place today. And about one third of the developers who responded to our Forrsights Q1 2013 Developer Survey said they have already deployed applications to the public cloud. Twenty-five percent also admitted to putting application integrations in place. 

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Categories:

  • Hybrid cloud
  • IaaS
  • Informatica
  • SaaS
  • Software AG
  • TIBCO
  • integration
  • integration-as-a-service
  • public cloud
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