I cannot believe it’s been a month already since the Forrester CIO Summit took place in Singapore. As usual, it was a great forum to exchange views with you, Singapore-based and other regional technology management leaders, on what is keeping CIOs busy these days: the digital transformation of their enterprises. Following these exchanges and my recent discussions with CIOs in Singapore and beyond, it is clear you understand that:
- The power has shifted into the hands of your customers. Dane Anderson kicked off the Summit by making the case that the balance of power has shifted from institutions to always connected and technology empowered customers. To remain relevant as CIOs to your business stakeholders, you must shift your focus from the design and deployment of internal systems focused on process control to enabling digital products and services for more effectively engaging your customers.
- The future of business is digital. My colleague John Brand then explained what makes a digital business. Companies like Alibaba and Burberry are digital businesses because they excel at integrating the two sides of digital strategy: creating leading digital customer experiences AND agile digital operations in service of customers.