Today I answered an inquiry about digital strategy and transformation programs in in the utilities sector and I thought I’d share some of my thoughts more widely. While I don't have any formal reports specific to utilities, the sector often comes up in discussions about smart cities and is one we track in our research on data and analytics. For example, utilities have one of the highest rates of engagement with insights service providers which illustrates their drive to better leverage data and insights to inform their digital transformation.
Several of the customer references we interviewed for our recent insights services wave were from the utilities sector. For example, an Australian power company described itself as a "poles and wires business” with significant investment in the network, and need to optimize investments. Their first priority was to improve digital operational excellence (as opposed to digital customer experience). However, the biggest challenge they had was the implication to the organization and the change management required to implement the insights into their operations. A water company in the UK engaged an insights service provider for similar operational and process optimization.