I just hung up the phone and can’t stop shaking my head. This was the second call this week from an organization looking for a workaround to deal with the shortcomings of a networking component. Taking inquiries and trying to help clients solve challenges is a common element of my job. This can be tough when it isn’t an engineering issue but a religious one — like this one. In particular, this organization’s relationship with its vendor has become toxic to the business.
The company is trying to digitalize the edge so it can respond to a mobile mindset. These I&O professionals need to deploy a ruggedized networking device that can be set up, tested, and replaced without a networking professional. Why? The company can’t afford to have someone on staff dispersed throughout all locations, at night, to check the networking equipment, a function that’s less than 1% of the service that the company needs to accomplish daily. That would be like a manufacturer having a person to test pumps, another to check compressors, and another to pressurize hydraulic lines.Read more